Property Claims Onboarding Specialist | Client Advocate

Emapta Global; Bogotá ciudad; Remoto; COP 39.060.000 - 72.540.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible shift

20 vacation days

Laptop provided

Direct client exposure

Emapta Academy courses

Supportive work environment

Descrizione del lavoro

Emapta Global seeks a Property Claims Onboarding Specialist to guide new clients from intake through to legal representation. You will gather complete case files, verify details, collect documents, and coordinate with insurance carriers and law teams to ensure a smooth handoff.

The role emphasizes excellent English communication, high-volume call handling, meticulous documentation, and the ability to learn state-specific procedures across multiple jurisdictions.

Competenze

• 1-3 years of relevant experience.
• Excellent spoken English with clear pronunciation and strong verbal communication skills.
• Spanish and English bilingual proficiency strongly preferred.
• Professional phone presence with the ability to communicate confidently, empathetically, and energetically.
• Comfort spending a significant portion of the workday speaking with clients by phone.
• Strong listening and interviewing skills, including the ability to ask effective follow-up questions and organize a client's story.
• Keen attention to detail with the ability to identify missing or inconsistent information.
• Excellent written communication and documentation skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Effective organizational and time-management skills for managing multiple newly signed clients and competing priorities.
• Experience with CRM, case management, or similar software preferred.
• Background in property insurance, legal intake, claims, customer service, or client onboarding preferred.
• Capacity to learn state-specific procedures and requirements across multiple jurisdictions.
• Discretion and professionalism when handling confidential and sensitive client information.
• Dependability in completing assigned tasks and meeting commitments.

Mansioni

• Receive live transfers from Intake/Sales Representatives immediately after new Property & Casualty clients sign with the firm.
• Welcome newly signed clients and provide a professional, energetic, and confident transition from Sales to the next stage of their case.
• Conduct comprehensive onboarding calls to obtain the complete story surrounding each client's property loss.
• Ask appropriate follow-up questions to clarify the loss, property damage, claim status, supporting evidence, and required next steps.
• Obtain and verify accurate client contact, property, mortgage, insurance carrier, policy, and claim information.
• Collect relevant documents and supporting evidence, including photos, videos, insurance correspondence, coverage letters, estimates, invoices, reports, and policy documents.
• Report new property insurance claims to the appropriate insurance carrier when required.
• Communicate with insurance carriers and mortgage companies to obtain or verify claim and policy information when necessary.
• Review signed representation agreements to ensure they are complete, correctly executed, and consistent with each client's case.
• Identify missing, incomplete, or inconsistent information and resolve onboarding items before transferring cases to Legal.
• Document each client's story and all relevant claim information accurately in the firm's case management system.
• Prepare clear, organized, and sufficiently detailed case notes so attorneys and legal team members can understand the case without prior client interaction.
• Complete all required onboarding fields, questionnaires, documentation, and internal workflows.
• Draft and process required Letters of Representation and other initial claim documentation.
• Assign the appropriate attorney and legal team once onboarding is complete and the file is ready for legal handling.
• Ensure a smooth and complete handoff from Intake/Sales to Legal.
• Maintain familiarity with the firm's Property & Casualty procedures and state-specific requirements for Florida, Georgia, North Carolina, Texas, and Colorado.
• Perform additional duties as necessary to support Intake, Sales, Claims Processing, and Legal operations.

Conoscenze

Excellent spoken English

Bilingual English/Spanish

Phone presence

Listening & interviewing

Attention to detail

Written communication

CRM software

Case management software

Onboarding

Organizational skills

Time management

Strumenti

CRM software

Case management software

Descrizione del lavoro

Emapta Global seeks a Property Claims Onboarding Specialist to guide new clients from intake through to legal representation. You will gather complete case files, verify details, collect documents, and coordinate with insurance carriers and law teams to ensure a smooth handoff.

The role emphasizes excellent English communication, high-volume call handling, meticulous documentation, and the ability to learn state-specific procedures across multiple jurisdictions.