Program & Mobilization Assistant– Generation Colombia (12-Months Fixed Term/Remote)

GENERATION; Puerto Bogotá; Remote; COP 20,088,000 - 29,016,000; Full time

Job summary

Generation Colombia is seeking a Mobilization and Program Assistant to support learner recruitment and selection for our programs. The role involves follow-up calls, responding to inquiries, and coordinating interviews and materials for participants.

You will assist with logistics, events, and on-site or virtual support to ensure smooth program delivery. A background in nonprofit environments and Spanish fluency are valued, with English a plus.

Qualifications

• 0-2 years of experience in program support or similar nonprofit environment.
• Strong communication skills; fluency in Spanish; English will be a plus.
• Experience developing program procedures and resources with attention to detail.
• Entrepreneurial and proactive mindset to deliver against targets and seek opportunities for improvement and growth.
• Results-driven with ability to quantify success using metrics/analytics.
• Ability to operate independently while being a team player.
• Belief in Generation’s mission and experience with disadvantaged communities is a plus.

Responsibilities

• Make follow-up calls to applicants to ensure progress and address questions about their application.
• Respond to emails and inquiries, resolve or escalate to ensure timely resolution.
• Support participant selection, including profile review, coordination, and interviews per criteria.
• Document each applicant’s status and progress in designated platforms and tools.
• Support logistics, including delivery of computers and resources to selected participants.
• Assist in organizing events or information sessions for potential participants.
• Contribute to learner success and program delivery by collaborating with instructors and Generation teams.

Skills

Communication skills

Fluent Spanish

English helpful

Job description

About Generation:

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision‑making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in‑country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries. When learners join Generation, 91% are unemployed, of which nearly half are long‑term unemployed. Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3‑4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper‑middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with under‑represented communities in their country.

JOB OBJECTIVES

The Mobilization and Program Assistant will support the execution of learner recruitment and selection processes and deliver assigned operational support activities related to the training of Generation Colombia programs.

• This is a 6-Months fixed-term hire with possibility of extension based on performance and confirmed funding

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Make follow-up calls to applicants to ensure their progress in the process and address any questions regarding their application
• Respond to both personal and Generation Colombia emails, resolving inquiries directly or escalating them as needed to ensure timely resolution
• Support the selection of participants, including profile review, coordination, and conducting interviews according to established criteria.
• Document each applicant’s status and progress in an organized and accurate manner using designated platforms and tools.
• Support logistical processes, including the delivery of computers and other resources to selected participants.
• Provide support in the organization and execution of events or informational sessions for potential participants of the program
• Support the execution of events and information sessions by completing logistical tasks and on‑site or virtual support activities for prospective participants.
• Contribute to learner success and program delivery by collaborating with instructors and Generation teams to support technical and employability training activities for Generation Colombia programs.

ATTRIBUTES (Qualifications, Skills & Experience):

• 0-2 years of experience in program support, preferably in a nonprofit, start-up, or social enterprise environment
• Strong communication skills. Demonstrated fluency with Spanish, English will be a plus
• Experience developing program procedures and resources, with keen attention to detail
• Entrepreneurial and proactive mindset to deliver against targets and seek opportunities for improvement and growth
• Results-driven and able to quantify success by developing metrics/analytics
• Ability to operate independently while also being a team player
• Belief in Generation’s mission, preferably with experience working with disadvantaged communities