Program Management Associate Director

Publicis Groupe Holdings B.V; Bogotá; On-site; COP 180,000,000 - 320,000,000; Full time

Job summary

Publicis Global Delivery (PGD) in Bogotá seeks an Operations Director to lead the unit's operating model, partnering with technology to drive automation and AI enhancements. You will own scalable workflows, standards, and a high-throughput production engine across a distributed team, reporting to senior leadership on efficiency and ROI.

You will lead large-scale change, onboard a substantial workforce onto new systems, and drive continuous improvement while shaping governance and measurement

Qualifications

• Experience in operations leadership or production management, preferably in a creative agency or production environment.
• Proven ability to stand up and transform an operational function using technology-enabled processes.
• Hands-on experience with workflow management platforms across large teams.
• Experience automating processes in partnership with technology or engineering teams.
• Experience leading change and driving platform adoption across distributed teams.
• Excellent communication and stakeholder management to report to senior leadership.
• Comfort operating in a high-volume, deadline-driven environment with multiple workstreams.
• Structured, systems-thinking mindset for breaking complex operations into repeatable components.

Responsibilities

• Standing up the operating model for the unit.
• Onboarding ~150 team members onto a new workflow management platform and driving adoption.
• Defining and configuring 50+ distinct delivery workflows within the platform.
• Establishing governance and ways of working to create a disciplined production system.
• Driving continuous improvement across workflows and processes.
• Identifying inefficiencies and opportunities for improvement within steps and handoffs.
• Identifying and implementing automation opportunities in partnership with the tech team.
• Identifying and implementing AI augmentation opportunities with technology teams.
• Building a culture of measurement and continuous improvement across the unit.

Skills

Operations leadership

Production management

Process transformation

Workflow management

Automation

AI augmentation

Change management

Stakeholder management

Communication

Systems thinking

Distributed teams

Job description

Company description

Publicis Global Delivery (PGD); Publicis Groupe's industry leading globally connected capability platform. Where talent, technology & operations combine to delivery amazing solutions for our clients. Expertise across Media, Data, Technology, Commerce & Production in all regions of the world.

PGD is comprised of the best talent, and ways-of-working, which enables global scale, innovation and transformation, each day.

Culture, growth and wellbeing underline all aspects of Publicis Global Delivery.

#WeArePGD

Overview

This is a leadership role on the unit's management team. You won't just run operations - you'll lead what operational excellence looks like for a modern, AI-enabled production unit, and you'll work with the leads to setup the systems, and processes that get us there.

As Operations Director, you'll own the operating model for the unit - the platforms, processes, that turn a large, distributed team into a high-throughput, continuously improving production engine. You'll partner closely with the technology team to implement automation and AI, and you'll report directly to senior leadership on efficiency, throughput, and the return on our investment in this capability.

Responsibilities

• Standing up the operating model
• Leading the onboarding of ~150 team members onto a new workflow management platform, driving adoption, training, and change management across the unit
• Defining and configuring 50+ distinct delivery workflows within the platform, ensuring each work type is mapped, standardized, and repeatable
• Establishing the operational standards, governance, and ways of working that turn ad hoc, manual processes into a disciplined production system
• Driving continuous improvement
• Identifying specific steps, phases, or handoffs within workflows that are inefficient, redundant, or ripe for improvement
• Identifying and implementing opportunities for automation, working in partnership with the technology team to design, test, and roll out automated solutions
• Identifying and implementing opportunities for AI augmentation, partnering with technology to introduce AI tools that increase speed, quality, and consistency
• Building a culture of measurement and continuous improvement across the unit, where efficiency is everyone's responsibility, not just leadership's

Qualifications

• Demonstrable experience in operations leadership, production management, or process/transformation roles - preferably within a creative agency, production studio, shared services, or BPO environment
• Proven track record of standing up or transforming an operational function - moving a team from manual, ad hoc ways of working to standardized, technology-enabled processes
• Hands‑on experience implementing and driving adoption of workflow management or work management platforms across large teams
• Experience identifying and implementing process automation, ideally in partnership with technology or engineering teams
• Experience leading change management and driving platform or process adoption across large, distributed teams
• Excellent communication and stakeholder management skills, with the confidence and credibility to report to and influence senior leadership
• Comfort operating in a high-volume, deadline-driven environment with multiple concurrent workstreams and demanding quality standards
• A structured, systems‑thinking mindset - you naturally break complex operations into repeatable, improvable components
• Experience managing or coordinating across geographically distributed teams is a strong plus
• Genuine fluency with, and enthusiasm for, applying AI to operational challenges - you see automation and AI as core levers for efficiency, not distant concepts