Process Improvement & Operations Lead

Chevron; Bogotá ciudad; On-site; COP 44,640,000 - 66,960,000; Full time

Job summary

Chevron in Bogotá is seeking a support-focused professional to help remove barriers, oversee team operations, and drive end-to-end process standardization across local activities. The role requires a degree in Business Administration or Marketing, fluent English, and proven customer service experience, with a focus on training and quality assurance.

You will collaborate with managers to optimize workflows, monitor performance metrics, and support system upgrades as needed.

Qualifications

• Business Administration / Marketing
• English fluency
• Customer Service Experience

Responsibilities

• Support the Manager in overseeing team operations / activities
• Provides expert process stewardship for the different areas of team operations and functions.
• Initiates, leads and participates in process improvement efforts and works with other groups to achieve overall improvement and process standardization in local and end-to-end process.
• Reviews and manage incident investigation and reporting to come up with recommendations to improve processes.
• Actively participates in efforts such as system upgrades, projects, etc as may be assigned by the supervisor.
• Provides training for new hires on helpdesk and back-office support processes and monitors trainee's performance during the training period. Also, provides on-going or additional training as required for process changes or refocus on process steps.
• Helps the supervisors to manage quality assurance by monitoring staff activities, metrics and compliance.

Skills

Leadership

Teamwork

Customer focus

Problem solving

English fluency

Education

Business Administration / Marketing

Job description

Chevron in Bogotá is seeking a support-focused professional to help remove barriers, oversee team operations, and drive end-to-end process standardization across local activities. The role requires a degree in Business Administration or Marketing, fluent English, and proven customer service experience, with a focus on training and quality assurance.

You will collaborate with managers to optimize workflows, monitor performance metrics, and support system upgrades as needed.