Account Operations Associate

Latin Remote Workers; Colombia; A distancia; COP 61.249.131 - 68.027.368; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13 days of paid vacation

5 paid sick days

Stock options

Descripción de la vacante

A global remote job provider is seeking an Account Operations Associate based in Latin America. This full-time role involves collaborating across teams to resolve complex customer issues. Candidates should have over a year of operations experience, exceptional problem-solving skills, and a team-oriented mindset. Competitive compensation of USD $1,500–$1,666 monthly, along with generous paid time off and stock options. Join a customer-focused, collaborative team that values initiative and teamwork.

Formación

• 1+ years of experience in operations.
• Ability to work under pressure and navigate tough conversations.

Responsabilidades

• Act as a critical link between teams to solve complex customer problems.
• Ensure swift resolution of customer issues.

Conocimientos

Problem-solving

Pattern recognition

Teamwork

Data analysis

Organization

Herramientas

Zendesk

Notion

Salesforce

Descripción del empleo

Overview

Account Operations Associate / Passport Global

Please watch this 2-minute video first:

https://docs.google.com/videos/d/1LOw4_NTCy__0wI47FR1fZ6bJKNJNuAmu9mOPRbh5uGE/edit?usp=sharing

Full time / 8 hours per day / Remote

Compensation: USD $1,500–$1,666 per month (based on experience)

• 13 days of paid vacation / 5 paid sick days / 11 floating holidays per year
• Option to purchase 761 shares, 4-year vesting with 1-year cliff and monthly vesting thereafter

Must-Haves

• Based in Latin America
• 1+ years of experience in operations

Contract Type: Independent contractor (you will be responsible for your own taxes and benefits).

Equipment: You need to provide your own computer equipment and internet.

Passport Global / https://passportglobal.com/ / https://www.linkedin.com/company/passport-global/

About the Role

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

Responsibilities

• Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers
• Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution
• Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
• Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
• Work closely with the Customer Support team to help triage account-level issues

Qualifications

• You approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads
• You thrive on taking full ownership of tasks and outcomes, seeing projects through from inception to completion
• You're energized by solving new, never-before-faced problems and bringing clarity to ambiguity
• You maintain a team-first mentality and find joy in partnering with others to find solutions
• You're a natural collaborator who works effectively with a wide variety of brands and internal stakeholders
• You stay composed under pressure and can navigate tough conversations with grace, knowing how to soothe clients when necessary
• You're highly organized and comfortable working across multiple platforms and tools (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus)
• You can analyze large sets of data to tell compelling stories and identify common threads
• You're excited about being a jack/jill of all trades in a role that evolves with company growth

Why join the AO team?

The Account Operations team is a highly collaborative group that values solving complex problems at their root rather than applying quick fixes. We\'re customer-obsessed, ensuring brands feel heard and trust us to resolve their issues thoroughly. Our team balances a supportive, fun work environment with being hard workers in the room when it matters most. If you\'re looking for a role where initiative and teamwork are valued and where your work directly impacts businesses shipping worldwide, we\'d love to hear from you.

Application Process

• Once you apply, you\'ll receive a 26-minute TestGorilla assessment to evaluate your problem-solving skills
• If you score well, I\'ll invite you to a video interview, and afterward we\'ll share personalized feedback from the conversation
• After the interview, you\'ll complete a take-home practical exercise
• Final step: You\'ll meet with the Hiring Manager