Pharma CX Specialist for Healthcare Pros

VCloud; Bogotá ciudad; Vor Ort; COP 22.320.000 - 44.640.000; Vollzeit

Zusammenfassung

VCloud is seeking a Customer Experience Representative to support Healthcare Providers and Consumers across Inbound, Outbound, Chat and Email channels. You will use prior call center and healthcare experience to convey product messaging, answer inquiries and escalate when needed.

The CER will build rapport, maintain relationships, and handle diverse topics from product information to patient education and assistance programs, while meeting quality and performance targets.

Qualifikationen

• College graduate preferred.
• Degree in Nursing or Pharmacy preferred.
• Valid, active LPN, RN, or Pharmacy license preferred.
• 2+ years in a call center environment.
• Experience providing medical information to healthcare professionals is preferred.

Aufgaben

• Provide world-class customer service by managing inquiries to resolution via Inbound, Outbound, Chat and Email.
• Communicate messages as required by the client.
• Elevate calls to external departments when appropriate per script.
• Maintain training and logs in a timely manner.
• Record customer interactions in the CRM system.

Kenntnisse

Customer service

English proficiency

Communication skills

Multitasking

Time management

Problem solving

IT literacy

Ausbildung

College degree

Nursing/Pharmacy degree preferred

Active LPN/RN/Pharmacy license preferred

Tools

Excel

Google Sheets

MS Office

Jobbeschreibung

VCloud is seeking a Customer Experience Representative to support Healthcare Providers and Consumers across Inbound, Outbound, Chat and Email channels. You will use prior call center and healthcare experience to convey product messaging, answer inquiries and escalate when needed.

The CER will build rapport, maintain relationships, and handle diverse topics from product information to patient education and assistance programs, while meeting quality and performance targets.