Operations Associate

within; Puerto Bogotá; On-site; COP 15,000,000 - 28,000,000; Full time

Benefits offered by this job

Base salary DOE

Unlimited vacation policy

Monthly phone stipend

Medical, Dental, Vision insurance

401(K) plan with matching

Dog-friendly office

Hybrid work opportunity

Professional Development Program

Bonus Perk - $50/week Seamless

This is a fully in-office role

Job summary

WITHIN is the world’s first Performance Branding company, partnering with top brands to drive growth. This apprentice role focuses on automating workflows, designing scalable processes, and using AI across departments to improve efficiency and reporting.

Based in Bogotá, you will work with the Director of Business Operations, own key processes, and drive cross-functional projects from design to execution. This fully on-site role emphasizes hands-on learning and impact.

Qualifications

• 0–2 years of experience; recent graduates welcome (Industrial Engineering, Business or similar)
• Daily AI user with a track record of solving real problems with it (show us something you've built)
• Strong problem-solving skills and attention to detail
• Comfortable with ambiguity and shifting priorities
• Good English, written and spoken
• Able to work fully onsite in our Bogotá office
• Nice to have: basic scripting, Asana, Zapier or Make

Responsibilities

• Automate existing processes and design new ones using AI and no-code tools
• Partner with departments across the company to map, optimize and standardize their workflows
• Act as a point of contact for internal stakeholders, gathering requirements and following through to resolution
• Coordinate cross-department projects end to end: timelines, follow-ups and Asana hygiene
• Build and maintain operational reporting and dashboards (SaaS spend, headcount, attendance, renewals)
• Write and maintain documentation and SOPs so processes are clear, repeatable and scalable
• Support finance operations: expense reconciliation, invoice routing and purchase approvals
• Own special projects and solve problems as they come up
• Manage vendors, procurement and SaaS tools: administration, access, renewals, license audits and spend tracking

Skills

Problem solving

English proficiency

Curiosity

Education

Industrial Engineering

Business or similar

Tools

Asana

Zapier

Make

Scripting basics

Job description

You're early in your career (recent graduate or up to 2 years of experience) and you can't look at a manual process without wanting to automate it. You use AI every day, and you've already used it to solve real problems and build your own tools. You're organized, curious, comfortable working with people across teams, and eager to learn fast.

About the Role:

You'll work directly with our Director of Business Operations as an apprentice, partnering with most departments across the company. Your mandate is to make WITHIN run better: own key operational processes, find what's slow or manual, and fix it with automation and AI.

Responsibilities include but are not limited to:

• Automate existing processes and design new ones using AI and no-code tools
• Partner with departments across the company to map, optimize and standardize their workflows
• Act as a point of contact for internal stakeholders, gathering requirements and following through to resolution
• Coordinate cross-department projects end to end: timelines, follow-ups and Asana hygiene
• Build and maintain operational reporting and dashboards (SaaS spend, headcount, attendance, renewals)
• Write and maintain documentation and SOPs so processes are clear, repeatable and scalable
• Support finance operations: expense reconciliation, invoice routing and purchase approvals
• Own special projects and solve problems as they come up
• Manage vendors, procurement and SaaS tools: administration, access, renewals, license audits and spend tracking

Requirements

• 0–2 years of experience; recent graduates welcome (Industrial Engineering, Business or similar)
• Daily AI user with a track record of solving real problems with it (show us something you've built)
• Strong problem-solving skills and attention to detail
• Comfortable with ambiguity and shifting priorities
• Good English, written and spoken
• Able to work fully onsite in our Bogotá office
• Nice to have: basic scripting, Asana, Zapier or Make

Our interview process includes, but is not limited to the following:

• English, Excel and Typing Test
• AI test

We offer a competitive salary and benefits based on education, experience, and skills level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk - $50/week Seamless allowance

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• This is a fully in-office role. Candidates must be available to work on-site five days a week. (Based in SPECIFIC CITY)

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Weweave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WITHIN’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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