Onsite Desktop Support Engineer

Axiom Technologies; Bogotá; On-site; COP 35,000,000 - 55,000,000; Full time

Job summary

Axiom Technologies is seeking a capable IT Desktop Support specialist to provide onsite and remote assistance for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing systems, phone, or in person, and you will install, upgrade, and maintain operating systems and software applications.

You will troubleshoot hardware, software, and peripheral issues, configure new workstations, manage asset inventory, and assist with onboarding/offboarding.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Helpdesk experience

Windows OS

Office 365

Networking basics

Communication skills

Troubleshooting

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

VPN

Job description

Axiom Technologies is seeking a capable IT Desktop Support specialist to provide onsite and remote assistance for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing systems, phone, or in person, and you will install, upgrade, and maintain operating systems and software applications.

You will troubleshoot hardware, software, and peripheral issues, configure new workstations, manage asset inventory, and assist with onboarding/offboarding.