Onboarding Specialist MED

Telepatia; Medellín; In loco; COP 36.000.000 - 60.000.000; Tempo pieno

Descrizione del lavoro

Telepatia is transforming healthcare documentation with AI Scribe and real-time AI products for clinics in Brazil and Colombia. You will provide on-site support to help doctors leverage AI-assisted documentation and drive adoption across hospitals.

Join a field-focused team and train clinicians, monitor usage metrics, and collaborate with product and engineering to improve the platform.

Competenze

• Experience coordinating with clinical teams and patients.
• Familiarity with consent processes and compliance is a plus.
• Comfort working in fast-paced healthcare startup environments.

Mansioni

• Provide on-site support to ensure smooth transition to AI‑assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, time to first success.
• Collect user feedback and share insights with product and engineering teams.
• Assist with patient consent and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify hospital champions to scale usage.
• Guide doctors during initial consultations using Telepatia’s Scribe platform.

Conoscenze

On-site support

Adoption monitoring

Feedback collection

Compliance

Descrizione del lavoro

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first‑time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands‑on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on‑site support (technical and emotional) to ensure a smooth transition to AI‑assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop‑off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on-site” profiles from SaaS or medical device startups