Onboarding Specialist — Bogotá

Telepatia; Bogotá; On-site; COP 42,000,000 - 72,000,000; Full time

Job summary

Telepatia is transforming medical documentation with real-time AI tools. This role focuses on helping doctors adopt Telepatia’s AI Scribe during initial consultations, delivering on-site technical and emotional support, and ensuring consistent usage that makes the platform indispensable.

You will monitor adoption metrics, collect user feedback, and collaborate with product and engineering teams to improve the tool, while coordinating with Forward Deployed Engineers for setup and troubleshooting.

Qualifications

• Clinical research coordinators or assistants familiar with managing consent and protocols.
• Hospital operations or patient experience staff who interact with doctors, scheduling, and patients.
• Auxiliares de enfermería o instrumentadores seeking a non-clinical, tech-related role.
• Visitadores médicos junior transitioning from pharma sales to a medical tech setting.

Responsibilities

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics such as consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent and ensure compliance (consentimiento informado).
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify hospital champions to help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

Skills

Clinical coordinators

Hospital operations

Patient experience

Nursing assistants

Medical reps

On-site training

Job description

Why Telepatia

The world's most scarce resource isn't time - it's medical attention. Doctors spend 40-70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare - medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine - where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or "support on-site" profiles from SaaS or medical device startups