Onboarding Specialist Med

Telepatia; Medellín; Presencial; COP 42.000.000 - 64.000.000; Jornada completa

Descripción de la vacante

Telepatia is building real-time AI healthcare products, and seeks an on-site field operations specialist in Medellín to help doctors adopt the Scribe platform.

You’ll guide doctors through their first consultations, provide hands-on support, monitor usage, collect feedback for product teams, assist with consent processes, and train new users to maximize accuracy and speed.

Formación

• Experience coordinating consent and protocols in hospitals.
• Experience interacting with doctors and scheduling workflows.
• Familiarity with AI healthcare tools and EMR workflows.

Responsabilidades

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals to help scale usage.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

Conocimientos

Clinical coordination

Patient experience

Training on-site

Adoption support

Herramientas

Scribe platform

Descripción del empleo

Why Telepatia

The world's most scarce resource isn't time - it's medical attention. Doctors spend 40-70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare - medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine - where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or "support on-site" profiles from SaaS or medical device startups