On-Site Robotics Technical Support Engineer

Osaro; Cundinamarca; On-site; COP 314,693,000 - 503,509,000; Full time

Benefits offered by this job

Health, dental, vision, and commuter""

Generous PTO

401(k) retirement plan

Paid parental leave with flexible opts

Job summary

OSARO, a San Francisco-based robotics company, is seeking a Technical Support Engineer to ensure our AI-driven autonomous robotic solutions run smoothly. You will work with Machine Learning, Hardware, and Infrastructure teams to troubleshoot, monitor, and improve systems, while creating customer-facing docs and dashboards.

The role requires a Bachelor’s degree or equivalent, 3+ years in technical support or software development, strong problem-solving, and excellent communication skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of technical support or software development experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.
• Monitor system performance and metrics; identify issues and generate dashboards for internal and customer use.
• Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues in robotics/AI systems.
• Document technical problems and resolutions; report recurring issues to development for fixes.
• Collaborate with engineering and product teams to understand system behavior and improve support protocols.
• Create and maintain customer-facing knowledge base articles for common issues.

Skills

Problem solving

Analytical thinking

Communication

Interpersonal skills

Unix basics

Python scripting

JSON & Rest APIs

Education

Bachelor’s degree or equivalent experience

Tools

Zendesk

Grafana

SQL tooling

Unix utilities

REST APIs

Job description

OSARO, a San Francisco-based robotics company, is seeking a Technical Support Engineer to ensure our AI-driven autonomous robotic solutions run smoothly. You will work with Machine Learning, Hardware, and Infrastructure teams to troubleshoot, monitor, and improve systems, while creating customer-facing docs and dashboards.

The role requires a Bachelor’s degree or equivalent, 3+ years in technical support or software development, strong problem-solving, and excellent communication skills.