On-Site Cardholder Care Specialist (Flexible Schedule)

Visa; Bogotá; Presencial; COP 33.480.000 - 46.872.000; Jornada completa

Descripción de la vacante

Visa in Bogotá is seeking a Customer Care Support specialist to assist cardholders with a variety of Visa products via inbound calls, delivering world-class service in a fast-paced environment. The role requires strong communication, attention to detail, and the ability to multitask across multiple systems.

On-site work is required with a training period and potential weekend shifts. Qualifications include a bachelor’s degree and 2+ years in a similar role, with preference for contact center or

Formación

• 2+ years of work experience with a Bachelor's Degree or an Advanced Degree.
• Strong customer service experience and ability to work in a contact center environment.

Responsabilidades

• Respond to incoming customer requests quickly and professionally.
• Actively listen and probe to determine the nature of each call and action required.
• Multi-task across several computer programs to respond to inquiries.
• Update and maintain cardholder data in databases and document related questions.
• Collaborate with peers to assist cardholders and share knowledge.
• Maintain confidentiality and comply with data security policies.
• Be flexible with schedules, including weekends and overtime when needed.

Conocimientos

Customer service

Communication skills

Multitasking

Attention to detail

Windows navigation

Educación

Bachelor's degree or higher

Herramientas

Windows OS

Multiple program platforms

Descripción del empleo

Visa in Bogotá is seeking a Customer Care Support specialist to assist cardholders with a variety of Visa products via inbound calls, delivering world-class service in a fast-paced environment. The role requires strong communication, attention to detail, and the ability to multitask across multiple systems.

On-site work is required with a training period and potential weekend shifts. Qualifications include a bachelor’s degree and 2+ years in a similar role, with preference for contact center or