Client Experience & Solutions Advocate

Visa; Bogotá; Hybrid; COP 113,357,264 - 181,371,623; Full time

Job summary

Visa is seeking a professional for a hybrid position in Bogotá to deliver exceptional customer service and advocate for clients. Responsibilities include collaborating with internal teams to enhance client relationships and manage complex change requests. Candidates should have strong analytical skills, experience in the financial services industry, and fluency in Spanish, English, and Portuguese. This role requires at least 3 years of relevant experience and offers flexibility in office attendance based on hiring manager confirmation.

Qualifications

• 3 or more years of work experience with a Bachelor's Degree.
• Excellent communication skills (written and verbal).
• Strong analytical and problem-solving skills.
• Customer-focused mindset with an ability to empathize with clients.

Responsibilities

• Deliver high-value customer service to Visa clients.
• Collaborate with clients to identify efficiencies.
• Lead complex cross-functional initiatives.
• Build strong relationships with key clients.

Skills

Excellent communication skills (written and verbal)

Strong analytical and problem-solving skills

Customer-focused mindset

Fluent in Spanish, English, and Portuguese

Education

3+ years work experience with Bachelor's Degree or relevant experience with an Advanced Degree

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Visa is seeking a professional for a hybrid position in Bogotá to deliver exceptional customer service and advocate for clients. Responsibilities include collaborating with internal teams to enhance client relationships and manage complex change requests. Candidates should have strong analytical skills, experience in the financial services industry, and fluency in Spanish, English, and Portuguese. This role requires at least 3 years of relevant experience and offers flexibility in office attendance based on hiring manager confirmation.