Oliver Wyman - EA Assistant Manager - Bogota

Oliver Wyman; Colombia; Híbrido; COP 120.000.000 - 180.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Oliver Wyman is seeking an Assistant Manager for the Executive Assistant (EA) team. This role will manage a small team of Executive Assistants, coordinate workflow regionally, and help gather feedback to deliver training and refine the service offering for Partners, Principals and Support Professionals.

The successful candidate will partner with the EA Regional Management team to improve efficiencies, triage priorities, and support business development through CRM tasks, calendar management,

Formación

• 5+ years working experience including 1–3 years as an EA.
• Training and/or workflow coordination experience.
• Fluency in English (written and spoken). CRM a plus.
• Advanced knowledge of Outlook and Microsoft Office.

Responsabilidades

• Manage a small team of EAs and coordinate regional workflow.
• Assist EAs with annual goal setting and performance discussions.
• Gather feedback from Partners to improve services and training.
• Collaborate with the EA Manager on process enhancements and capacity management.
• Coordinate travel, calendar management, and document preparation.

Conocimientos

EA experience

Team management

Workflow coordination

Outlook/Microsoft Office

CRM knowledge

Herramientas

CRM

Descripción del empleo

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $27 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

Oliver Wyman is seeking an Assistant Manager for the Executive Assistant (EA) team. This role will manage a small team of Executive Assistants, manage workflow coordination region, and help to gather feedback and deliver training to the entire EA team. The role requires communicating with key clients (Partners, Principals and Support Professionals) on a regular basis to gather feedback on business and service needs and to work closely with the EA Regional Management team to develop and refine the service offering while improving efficiencies and processes.

Key Responsibilities

Management

• Manage small team
• Assist EAs with individual annual performance goal setting
• Participate in mid- and end-year review discussions for the EAs along with EA Manager. Solicit feedback from supported Partners to address potential performance challenges and to improve service provided
• Work with the EA Manager to calibrate performance ratings
• Help with creating positive and collaborative team dynamics
• Be the team’s first point of contact for conflict resolution
• Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management
• Occasional involvement in special projects for EA Department
• Occasional involvement in special projects involving regional coordination such as training, teambuilding, etc.

Recruitment

• Recruit and train new EAs
• Integrate newly hired EAs into the workflow of the team

Training

• Coordinate training schedule of new team members with Regional and/or Global EA Training Coordinator
• Revise new hire training in collaboration with the Regional and/or Global EA Training Coordinator based on new hire feedback
• Identify skills/learning gaps for the entire EA team and determine new training modules to be developed
• Meet regularly with Regional and/or Global EA Training Coordinator to review training strategy, training materials and amend based on identified gaps/direct feedback

Workflow Coordination

• Manage Workflow Coordination for the team, e.g. arrange and send out coverage notes to organize coverage for the team as appropriate, delegate overflow work such as expense processing based on capacity
• Approve holiday, “work from home” requests and timesheets
• Track attendance, punctuality, vacation time, “work from home” requests, timesheets and other department metrics in conjunction with the Regional EA Manager.

Daily administration, Partner support and client development

• Act as a role model EA for One Partner, Principal or SP
• Coverage for the team when EA Coverage is not available.
• Maintain diaries, schedule internal and external meetings, conference calls, video conferences, communicate with clients and infrastructure staff as appropriate
• Coordinate travel and accommodation, book cars, rail tickets, etc.
• Prepare letters, proposals and other documents
• Prepare monthly timesheets and expense reports for each assigned individual
• Assist with greeting clients, booking and setting up meeting rooms and organizing catering
• Provide business development and CRM support

Experience Required

• 5+ years’ of working experience including 1-3 years’ experience as EA
• Training and/or workflow coordination experience
• Experience in working in high pace environment with many demands from various stakeholders
• Advanced knowledge of email systems (Outlook preferred), Microsoft Office
• Fluency in English required (written and spoken)
• Experience with CRM a plus

Skills and Attributes

• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
• Ability to think strategically and contribute to development of departmental model
• Self-starter, strong initiative, confidence and ability to work with little guidance
• Strong customer service orientation
• Possesses maturity, poise and judgment, and the ability to deescalate conflict
• Team player who has experience of and has enjoyed working as part of a team. Ability to juggle several tasks at once, to prioritize and manage own time. Not a clock watcher or someone who is unwilling to step outside their job description
• Creative, methodical, organized and excellent attention to detail
• Maintain and respect confidentiality

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visitoliverwyman.com, or follow us onLinkedInandX.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.