Manager, Global KYC

Scotiabank; Puerto Bogotá; On-site; COP 180,000,000 - 240,000,000; Full time

Job summary

ScotiaGBS in Bogota is seeking an experienced KYC/AML Manager to lead a team of 8–12 analysts, ensuring onboarding and ongoing client reviews comply with global and local regulations. You will coordinate with partners, deliver data-driven insights, and drive process improvements across front-to-back offices.

The role requires 3–5 years in financial services with KYC/AML exposure, a degree in business/finance/law, strong English, and leadership skills to manage high-pressure environments while

Qualifications

• Minimum 3-5 years' experience in financial services and/ or KYC/AML/ATF
• University degree in business, finance, law or other relevant field preferred
• Proficient with MS Office with experience in data analytics, metrics and reporting
• Written and verbal proficiency in English is mandatory
• Experience with large corporates, FIs or Capital Markets Regulation (IIROC) preferred

Responsibilities

• Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships
• Support the Senior Manager, KYC in refreshing data and documentation for existing clients to ensure regulatory compliance
• Lead and mentor a KYC/AML team of 8 to 12 direct reports
• Utilize data and dashboards to manage case volumes and monitor team progress and quality
• Provide regular feedback to analysts for development and performance
• Champion a customer-focused culture to obtain required information
• Act as an AML subject matter expert to the business and stakeholders
• Coordinate with internal teams to prioritize urgent requests and prepare escalations
• Perform ad-hoc projects to meet business demands
• Understand regulatory/tax requirements for clients in KYC
• Assist in providing status updates to senior management
• Identify and improve procedures and processes
• Communicate process improvements to executive leadership
• Support refresh of Global clients
• Understand Bank's risk appetite in day-to-day decisions
• Be thorough, accurate, and credible in duties
• Adhere to service levels and escalate issues timely
• Maintain high standards of customer service to partners and customers
• Foster an inclusive, high-performance team environment with coaching and development

Skills

Leadership

Analytical skills

Time management

Oral and written communication

Education

University degree in business, finance, law or other relevant field

Tools

MS Office

Job description

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose

Leads and oversees Global KYC in Colombia and the countries we support globally, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the Senior Manager, KYC in refreshing data and documentation for existing clients on an ongoing basis ensuring the Bank is compliant with regulatory obligations and bank-driven risk measures, policies, standards and procedures
• Lead and mentor a KYC/AML team of 8 to 12 direct reports, facilitating the refresh of clients in an efficient, compliant, and client-centered manner
• Utilize data and dashboards to effectively manage case volumes, assign work, and monitor team progress and quality
• Provide clear, constructive and regular feedback to analysts, with a focus on personal and professional development.
• Championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships with the business and relationship managers to obtain required information
• Acting as an AML subject matter expert to the business and various stakeholders, following recent developments and changes in the regulatory frameworks
• Coordinating with internal teams and partners to prioritize urgent requests for information, establish response times, and prepare escalations where required
• Performing ad-hoc, special requests and projects to meet business demands in a timely manner
• Understand and keep abreast with regulatory/ tax requirements for clients in KYC
• Assist the Senior Manager in providing the status updates on a regular basis to senior management to create transparency and reduce risks in day-to-day activities and decisions
• Constantly identify, review and improve the established procedures, processes, technology etc.
• Effectively strategize and communicate to executive leadership process improvements and champion change management
• Support in any activities required for refresh of the Global clients
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Be consistently thorough, accurate, and credible when performing duties
• Perform duties within established service level requirement
• Escalate any issues, as appropriate, in a timely manner
• Exhibit the highest standards of customer service to partners and customers
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information

• Minimum 3-5 years' experience in financial services and/ or KYC/AML/ATF
• University degree in business, finance, law or other relevant field preferred
• Significant preference will be placed on applicants having experience with large corporates, FIs or Capital Markets Regulation experience (IIROC) and/or Dealer Member experience
• Proficient with MS Office with experience in data analytics, metrics and reporting
• The incumbent must have experience in and knowledge of current and expected future regulatory frameworks impacting clients onboarded
• A sound understanding of global banking and capital markets business is desired, as is a client-centric approach to the role. The incumbent should have broad knowledge of the end-to-end workflows among the Front, Middle, and Back Offices
• Ability to produce high-quality, error-free work independently on a timely basis at expected rates
• Must be able to operate effectively within a stressful environment with changing priorities and tight time frames which are closely scrutinized by Senior/Executive Management
• Excellent oral/written communication, relationship management, and time management skills are a must
• Must have previous management experience, demonstrate teamwork, collaboration, responsiveness, accountability, and ownership
• Fast learner with strong analytical skills, and a continuous improvement and innovation mindset
• High energy, demonstrated ability to work under pressure, deals well with ambiguities and uncertainties, and drives results
• Preferred: CAMS, CFCS, CGSS or similar certifications
• Written and verbal proficiency in English is mandatory

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.