Multi-Cloud Enforcement Operations Lead

United States Digital Space LLC; Bogotá ciudad; Híbrido; COP 879.304.000 - 1.018.141.000; Jornada completa

Descripción de la vacante

The Enforcement Operations Lead for Multi-Cloud will own how we detect, review, and act on misuse across partner surfaces (Amazon Bedrock, Google Cloud, Microsoft Foundry). You will build the operating model, partner agreements, and documentation to keep enforcement consistent, auditable, and fast.

This cross-functional role requires meticulous attention to detail, comfort with ambiguity, and collaboration with product, policy, safeguards engineering, Legal, and the trust & safety teams

Formación

• Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field.
• Experience managing external partner or vendor relationships where you did not control the other side's systems or priorities.
• Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows.
• Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement.
• Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments.
• Clear and precise communication, both in writing and verbally, across technical and non-technical audiences, including partner executives.
• Energized by the challenge of building scalable systems in an environment where not everything is already figured out.
• Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission.

Responsabilidades

• Own the end to end enforcement lifecycle on partner surfaces, from detection and review through action, customer communication, and appeal.
• Define enforcement paths for each partner's operating model, including how actions are requested, executed, and confirmed when the partner controls the account.
• Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis.
• Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds.
• Establish red-teaming, Quality processes, and operationalize shared metrics.
• Stand up paired investigations with partner threat intelligence teams, including case referrals, indicator sharing, and paging for high severity incidents.
• Own enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators.

Conocimientos

Trust & safety operations

Partner management

Policy & Legal collaboration

Enforcement program design

Documentation & SOPs

Communication

AI safety awareness

Educación

Bachelor's degree

Descripción del empleo

The Enforcement Operations Lead for Multi-Cloud will own how we detect, review, and act on misuse across partner surfaces (Amazon Bedrock, Google Cloud, Microsoft Foundry). You will build the operating model, partner agreements, and documentation to keep enforcement consistent, auditable, and fast.

This cross-functional role requires meticulous attention to detail, comfort with ambiguity, and collaboration with product, policy, safeguards engineering, Legal, and the trust & safety teams