Money Market & Trade Operations Analyst

Citigroup; Bogotá; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

Citigroup in Bogotá, Colombia seeks an Investment Operations professional to provide daily support for Money Market Funds and investment servicing activities, manage redemptions and cash movements, and ensure accuracy of client positions. The role requires 2–3 years of related experience and English fluency.

You will collaborate with Relationship Managers, Product teams, and Client Service groups to deliver timely client support.

Qualifications

• Professional Fluency in English.
• 2-3 years of experience in a related role.
• Proficient understanding of emerging technologies.
• Effective verbal and written communication skills.
• Strong analytical and presentation abilities.

Responsibilities

• Provide daily operational support for Money Market Funds, Time Deposits, and investment servicing activities.
• Manage the execution of redemptions, maturities, funding requests, drawdowns, interest payments, and cash movements.
• Support large-value transactions while ensuring compliance with established operational controls and approval requirements.
• Monitor client investment positions to ensure timely and accurate processing.
• Serve as an escalation point for complex client servicing issues related to investment products, Time Deposits, and cash management services.
• Partner with Relationship Managers, Product teams, and Client Service organizations to deliver timely and effective client support.
• Maintain a strong operational risk and control environment across investment processes.
• Lead investigations and resolution efforts involving settlement failures, trade exceptions, reconciliation discrepancies, and processing errors.
• Manage contingency events requiring manual processing, client remediation, compensation calculations, or operational escalations.
• Ensure adherence to internal policies, audit requirements, regulatory standards, and governance frameworks.
• Oversee daily reconciliations, exception reporting, account balancing, and operational control activities.
• Review interest calculations, investment earnings, overdraft charges, client compensation, and other financial adjustments.
• Investigate and resolve discrepancies affecting client balances, investment activity, and liquidity structures.
• Identify opportunities to enhance operational efficiency through process simplification, automation, and control optimization.
• Participate in system implementations, migration projects, production validation testing, workflow enhancements, and operational readiness activities.
• Support strategic business initiatives involving investment servicing, and treasury product enhancements.
• Develop and maintain operational procedures, process documentation, and training materials.
• Partner with Product, Technology, Treasury, Risk, Compliance, Operations, and Client Service teams to drive business objectives.
• Provide executive-level reporting on operational performance, key risks, project progress, client issues, and business metrics.
• Foster a culture of accountability, continuous improvement, client focus, and operational excellence.

Skills

English proficiency

Verbal communication

Written communication

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

Citigroup in Bogotá, Colombia seeks an Investment Operations professional to provide daily support for Money Market Funds and investment servicing activities, manage redemptions and cash movements, and ensure accuracy of client positions. The role requires 2–3 years of related experience and English fluency.

You will collaborate with Relationship Managers, Product teams, and Client Service groups to deliver timely client support.