Cash & Trade Proc Intermediate Analyst - BOGOTA

Citigroup; Bogotá; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

Citigroup in Bogotá, Colombia seeks an Investment Operations professional to provide daily support for Money Market Funds and investment servicing activities, manage redemptions and cash movements, and ensure accuracy of client positions. The role requires 2–3 years of related experience and English fluency.

You will collaborate with Relationship Managers, Product teams, and Client Service groups to deliver timely client support.

Qualifications

• Professional Fluency in English.
• 2-3 years of experience in a related role.
• Proficient understanding of emerging technologies.
• Effective verbal and written communication skills.
• Strong analytical and presentation abilities.

Responsibilities

• Provide daily operational support for Money Market Funds, Time Deposits, and investment servicing activities.
• Manage the execution of redemptions, maturities, funding requests, drawdowns, interest payments, and cash movements.
• Support large-value transactions while ensuring compliance with established operational controls and approval requirements.
• Monitor client investment positions to ensure timely and accurate processing.
• Serve as an escalation point for complex client servicing issues related to investment products, Time Deposits, and cash management services.
• Partner with Relationship Managers, Product teams, and Client Service organizations to deliver timely and effective client support.
• Maintain a strong operational risk and control environment across investment processes.
• Lead investigations and resolution efforts involving settlement failures, trade exceptions, reconciliation discrepancies, and processing errors.
• Manage contingency events requiring manual processing, client remediation, compensation calculations, or operational escalations.
• Ensure adherence to internal policies, audit requirements, regulatory standards, and governance frameworks.
• Oversee daily reconciliations, exception reporting, account balancing, and operational control activities.
• Review interest calculations, investment earnings, overdraft charges, client compensation, and other financial adjustments.
• Investigate and resolve discrepancies affecting client balances, investment activity, and liquidity structures.
• Identify opportunities to enhance operational efficiency through process simplification, automation, and control optimization.
• Participate in system implementations, migration projects, production validation testing, workflow enhancements, and operational readiness activities.
• Support strategic business initiatives involving investment servicing, and treasury product enhancements.
• Develop and maintain operational procedures, process documentation, and training materials.
• Partner with Product, Technology, Treasury, Risk, Compliance, Operations, and Client Service teams to drive business objectives.
• Provide executive-level reporting on operational performance, key risks, project progress, client issues, and business metrics.
• Foster a culture of accountability, continuous improvement, client focus, and operational excellence.

Skills

English proficiency

Verbal communication

Written communication

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

Responsibilities

Investment Operations

• Provide daily operational support for Money Market Funds, Time Deposits, and investment servicing activities.
• Manage the execution of redemptions, maturities, funding requests, drawdowns, interest payments, and cash movements.
• Support large-value transactions while ensuring compliance with established operational controls and approval requirements.
• Monitor client investment positions to ensure timely and accurate processing.

Client Service & Account Management

• Serve as an escalation point for complex client servicing issues related to investment products, Time Deposits, and cash management services.
• Partner with Relationship Managers, Product teams, and Client Service organizations to deliver timely and effective client support.

Risk, Controls & Contingency Management

• Maintain a strong operational risk and control environment across investment processes.
• Lead investigations and resolution efforts involving settlement failures, trade exceptions, reconciliation discrepancies, and processing errors.
• Manage contingency events requiring manual processing, client remediation, compensation calculations, or operational escalations.
• Ensure adherence to internal policies, audit requirements, regulatory standards, and governance frameworks.

Reconciliation & Financial Oversight

• Oversee daily reconciliations, exception reporting, account balancing, and operational control activities.
• Review interest calculations, investment earnings, overdraft charges, client compensation, and other financial adjustments.
• Investigate and resolve discrepancies affecting client balances, investment activity, and liquidity structures.

Process Improvement & Strategic Initiatives

• Identify opportunities to enhance operational efficiency through process simplification, automation, and control optimization.
• Participate in system implementations, migration projects, production validation testing, workflow enhancements, and operational readiness activities.
• Support strategic business initiatives involving investment servicing, and treasury product enhancements.
• Develop and maintain operational procedures, process documentation, and training materials.

Leadership & Stakeholder Management

• Partner with Product, Technology, Treasury, Risk, Compliance, Operations, and Client Service teams to drive business objectives.
• Provide executive-level reporting on operational performance, key risks, project progress, client issues, and business metrics.
• Foster a culture of accountability, continuous improvement, client focus, and operational excellence.

Qualifications

• Professional Fluency in English
• 2-3 years of experience in a related role
• Proficient understanding of emerging technologies
• Effective verbal and written skills
• Effective analytic and presentation skills

Education

• Bachelor's/University degree or equivalent experience

Schedule

• Monday through Friday, 9:00 AM PM - 6:00 PM EST.
• Operational Flexibility & Overtime: Flexibility to work overtime and extended hours during peak processing cycles, month-end/quarter-end periods, or high-volume operational events as business needs require.
• Technology & Release Support: Availability to support scheduled weekend activities (approximately 3-5 weekend days per year) for technology deployments, Disaster Recovery (DR) testing, checkout validation, and system upgrade initiatives.
• Contingency Coverage: Willingness to provide schedule flexibility and shift coverage in support of business continuity plans or critical operational contingencies.

Citi Colombia is committed to equal opportunity, non-discrimination, and the creation of accessible and inclusive workplaces. In accordance with applicable Colombian regulation on the labor inclusion of persons with disabilities, candidates who are in a disability situation and hold an official disability certification issued under the procedure defined by the Ministry of Health and Social Protection are invited to disclose this information voluntarily during the application process, so that, where approp