Microsoft Dynamics Specialist

Kruger Inc.; Perimetro Urbano Pereira; Presencial; COP 131.960.939 - 207.367.190; Jornada completa

Descripción de la vacante

A leading company in technology and consulting is seeking a Microsoft Dynamics CRM Specialist to manage and optimize their CRM system. The ideal candidate will have a Bachelor's degree and 3-5 years of CRM experience, particularly with Microsoft Dynamics. Responsibilities include customizing the CRM to align with business processes, providing user support, and monitoring system performance. This is a full-time role located in Pereira, Colombia that emphasizes adaptability and strong problem-solving skills.

Formación

• 3 to 5 years of proven experience with Microsoft Dynamics CRM.
• Experience with CRM integration and data migration projects.
• Certification in Microsoft Dynamics CRM is an asset.

Responsabilidades

• Manage and maintain the Microsoft Dynamics CRM system to meet business needs.
• Customize and configure the CRM system to align with business processes.
• Develop and implement CRM workflows, dashboards, and reports.
• Provide training and support to end-users.
• Collaborate with cross-functional teams for system integration.
• Monitor system performance and troubleshoot issues.
• Stay up-to-date with the latest CRM features.

Conocimientos

CRM principles and best practices

Customizing and configuring CRM systems

Problem-solving

Analytical skills

Communication

Interpersonal skills

Adaptability

Educación

Bachelor's degree in computer science, Information Technology, or a related field

Herramientas

Microsoft Dynamics CRM

Descripción del empleo

POSITION SUMMARY

We are seeking a skilled and experienced Microsoft Dynamics CRM Specialist to join our team. The ideal candidate will be responsible for managing and optimizing our CRM system to support our business operations and enhance customer relationships.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Manage and maintain the Microsoft Dynamics CRM system, ensuring it meets the needs of the business.
• Customize and configure the CRM system to align with business processes.
• Develop and implement CRM workflows, dashboards, and reports.
• Provide training and support to end-users.
• Collaborate with cross-functional teams to integrate CRM with other business systems.
• Monitor system performance and troubleshoot issues as they arise.
• Stay up-to-date with the latest CRM features and updates.

QUALIFICATIONS

EXPERIENCE

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3 to 5 years of proven experience with Microsoft Dynamics CRM.
• Experience with CRM integration and data migration projects.
• Certification in Microsoft Dynamics CRM is an asset.

SKILLS AND ABILITIES

• Strong understanding of CRM principles and best practices.
• Proficiency in customizing and configuring CRM systems.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Results‑oriented, solution‑focused, with a strong customer focus and the ability to adapt quickly to changing business plans and priorities.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology and Consulting

Industries

Paper & Forest Products, Technology, Information and Media, and Information Services