Master Data Team Lead - Contracts & Customer Data

Sanofi; Bogotá; Hybrid; COP 169,351,196 - 244,618,395; Full time

Benefits offered by this job

Opportunities for growth and development

Private medical care

Life and health insurance

Gender-neutral paid parental leave

Flexible working policies

Job summary

A global healthcare leader is seeking a Customer Master Data Team Lead in Bogotá, Colombia. This role involves leading a team to deliver superior customer service in master data management, monitoring KPIs, and driving process improvements. The ideal candidate will have 3-5 years of relevant experience, strong leadership skills, and proficiency with SAP and Microsoft Excel. This position offers growth opportunities, support for a dynamic team environment, and flexible working policies, including up to 50% remote work.

Qualifications

• At least 3-5 years in Customer service, Order to Cash & master data management.
• Experience in a Business Services organization is advantageous.
• Good command of English (written and verbal) is required.

Responsibilities

• Supervise team for master data management services.
• Monitor KPIs and drive corrective actions.
• Collaborate with stakeholders and manage operational issues.
• Coach Master Data Analysts and oversee employee lifecycle management.

Skills

Customer service experience

Understanding of commercial policies

Problem solving and analytical skills

Hands-on SAP experience

Microsoft Excel skills

Interpersonal and communication skills

Team player mindset

Ability to work autonomously

Attention to detail

Leadership

Education

Bachelor’s Degree

Tools

SAP S4HANA

Microsoft Office

Job description

A global healthcare leader is seeking a Customer Master Data Team Lead in Bogotá, Colombia. This role involves leading a team to deliver superior customer service in master data management, monitoring KPIs, and driving process improvements. The ideal candidate will have 3-5 years of relevant experience, strong leadership skills, and proficiency with SAP and Microsoft Excel. This position offers growth opportunities, support for a dynamic team environment, and flexible working policies, including up to 50% remote work.