Customer Master Data Team lead Customer Masterdata & Contract Management

Sanofi; Bogotá; Híbrido; COP 169.351.196 - 244.618.395; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunities for growth and development

Private medical care

Life and health insurance

Gender-neutral paid parental leave

Flexible working policies

Descripción de la vacante

A global healthcare leader is seeking a Customer Master Data Team Lead in Bogotá, Colombia. This role involves leading a team to deliver superior customer service in master data management, monitoring KPIs, and driving process improvements. The ideal candidate will have 3-5 years of relevant experience, strong leadership skills, and proficiency with SAP and Microsoft Excel. This position offers growth opportunities, support for a dynamic team environment, and flexible working policies, including up to 50% remote work.

Formación

• At least 3-5 years in Customer service, Order to Cash & master data management.
• Experience in a Business Services organization is advantageous.
• Good command of English (written and verbal) is required.

Responsabilidades

• Supervise team for master data management services.
• Monitor KPIs and drive corrective actions.
• Collaborate with stakeholders and manage operational issues.
• Coach Master Data Analysts and oversee employee lifecycle management.

Conocimientos

Customer service experience

Understanding of commercial policies

Problem solving and analytical skills

Hands-on SAP experience

Microsoft Excel skills

Interpersonal and communication skills

Team player mindset

Ability to work autonomously

Attention to detail

Leadership

Educación

Bachelor’s Degree

Herramientas

SAP S4HANA

Microsoft Office

Descripción del empleo

Overview

Customer Master Data Team Lead, Customer Masterdata & Contract Management – Sanofi

Location: Bogota, D.C., Capital District, Colombia

Responsibilities

• Supervise the team that delivers the best service for master data management to internal customers, ensuring a positive customer experience
• Monitor KPIs and data quality, analyze deviations from targets and drive corrective actions
• Address operational issues and follow through to resolution in an effective and timely manner
• Manage stakeholders, both internal and external
• Coach Master Data Analysts; team size is 7-10 FTEs
• Drive continuous improvement initiatives
• Master Data Management, Sales Order Management, Requests and Disputes Management, Credit Risk and Credit Data Management, Collections and Customer Contact Management, Cash Application and Receivables Management, AR month-end closing, reporting and non-trade invoice management
• Ensure master data is captured and maintained in the ERP with proper documentation, supporting accurate sales order management and reducing claims due to data issues
• Collaborate with neighboring functions; ensure standardized interactions
• Monitor operational KPIs and compliance with Sanofi policies and guidelines
• In coordination with the Master Data Manager and local stakeholders, elaborate remediation action plans and promote continuous improvement of the requests & disputes management process
• Provide supervision and coaching to Master Data Analysts; share expertise
• Anticipate workload and allocate resources for effective and efficient delivery
• Oversee employee lifecycle management (recruit, evaluate, develop, reward, retain)
• Address performance issues and make recommendations for personnel actions
• Foster a culture of collaboration, trust, and teamwork; advise on actions to improve retention and engagement

Qualifications

• Experience: At least 3-5 years in Customer service, Order to Cash & master data/Commercial conditions/contract or similar (essential), preferably in Pharma
• Soft and technical skills: understanding of commercial policies, pricing, rebates, on-off invoices, master data policies (essential)
• Experience in a Business Services organization (advantageous)
• Strong business acumen (advantageous)
• Problem solving, deductive and analytical skills (advantageous)
• Hands-on SAP experience (essential) in S4HANA, MDG, Condition Contract Management modules (advantageous)
• Microsoft Office skills; MS Excel (essential)
• Interpersonal and communication skills; ability to interact with customers professionally (essential)
• Team player with end-to-end mindset; able to work across teams (essential)
• Ability to work autonomously and take ownership; organize and prioritize tasks for self and reports (essential)
• Attention to detail and precision (advantageous)
• Leadership
• Education: Bachelor’s Degree; Languages: Good command of English (written and verbal)

About You

• Strong knowledge of global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics)
• Thrives in an international environment; eager to develop talent and contribute within a dynamic team
• Change agent; drives continuous improvement to optimize working capital

Why Sanofi

• Opportunities for growth and development, including promotions or lateral moves
• Diverse, cross-cultural team with real business impact
• Flexible working policies, including up to 50% remote work
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Supportive environment in Bogota HUB and broader Sanofi operations

We are committed to equal opportunities for all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.