Manager

Levi Strauss & Co; Bogotá; Sur place; MXN 1 500 000 - 1 900 000; Plein temps

Résumé du poste

Levi Strauss & Co seeks a Product Creation & Master Data Manager to lead application support, data reliability, incident management, and automation across LATAM. You will guide regional teams, drive operational excellence, and shape AI-enabled solutions while ensuring governance and business continuity.

This senior leader role requires deep experience with enterprise apps, integrations, and global operations, plus the ability to influence stakeholders across regions and drive a culture of

Qualifications

• Experience leading technical teams in enterprise IT environments.
• Experience supporting critical business applications and production systems.
• Experience managing major incidents, service restoration and business continuity processes.

Responsabilités

• Lead LATAM technical support and operations teams.
• Drive operational excellence for business-critical applications and data platforms.
• Manage major production incidents and ensure rapid restoration of services.
• Oversee application reliability, data integrity, and service performance objectives.
• Coordinate cross-regional support activities and handoffs between LATAM and global teams.
• Lead capacity planning, workforce management, and service delivery strategies.
• Drive automation initiatives using intelligent workflows, RPA, and AI-enabled solutions.
• Govern the responsible use of AI and automation technologies within operations.
• Manage vendor relationships, budgets, and service performance.
• Coach, mentor, and develop technical talent while creating a culture of continuous improvement.

Connaissances

Technical leadership

Enterprise IT experience

Incident management

APIs & integrations

Observability

Data quality controls

Stakeholder influence

Description du poste

Product Creation & Master Data Manager | LATAM

Lead Mission-Critical Applications Across LATAM

Are you passionate about leading teams that keep business-critical applications running at their best?

We are seeking a Product Creation & Master Data Manager to lead application support operations, data reliability initiatives, incident management, and automation programs across LATAM. In this role, you will oversee regional teams, drive operational excellence, and help shape the adoption of AI-enabled solutions while ensuring governance, reliability, and business continuity.

This is an excellent opportunity for an experienced technology leader who combines strong people leadership skills with a deep understanding of enterprise applications, integrations, and operational support.

What You'll Do

• Lead and develop high-performing technical support and operations teams across LATAM.
• Drive operational excellence for business-critical applications and data platforms.
• Manage major production incidents and ensure rapid restoration of services.
• Oversee application reliability, data integrity, and service performance objectives.
• Coordinate cross-regional support activities and operational handoffs between LATAM and global teams.
• Lead capacity planning, workforce management, and service delivery strategies.
• Drive automation initiatives using intelligent workflows, RPA, and AI-enabled solutions.
• Govern the responsible use of AI and automation technologies within operations.
• Manage vendor relationships, budgets, and service performance.
• Coach, mentor, and develop technical talent while creating a culture of continuous improvement.

What We're Looking For

• Proven experience leading technical teams within enterprise IT environments.
• Strong background supporting critical business applications and production systems.
• Experience managing major incidents, service restoration, and business continuity processes.
• Knowledge of APIs, middleware, enterprise integrations, messaging systems, and batch processing.
• Experience with application monitoring, observability, and data quality controls.
• Demonstrated success managing performance, hiring, employee development, and organizational growth.
• Ability to influence stakeholders across multiple regions and business functions.

Preferred Qualifications

• Cloud platforms (AWS, Azure, or GCP).
• Enterprise application ecosystems.
• DevOps and automation practices.
• Product Lifecycle Management (PLM) environments.
• AI governance and intelligent automation initiatives.
• Experience supporting global organizations with distributed teams.

Why Join Us?

You’ll play a key role in supporting global business operations while leading transformational initiatives in automation, reliability, and AI adoption. This is a highly visible leadership opportunity with regional impact and global collaboration.