Regional Product & Data Operations Lead (LATAM)

Levi Strauss & Co; Bogotá; On-site; MXN 1,500,000 - 1,900,000; Full time

Job summary

Levi Strauss & Co seeks a Product Creation & Master Data Manager to lead application support, data reliability, incident management, and automation across LATAM. You will guide regional teams, drive operational excellence, and shape AI-enabled solutions while ensuring governance and business continuity.

This senior leader role requires deep experience with enterprise apps, integrations, and global operations, plus the ability to influence stakeholders across regions and drive a culture of

Qualifications

• Experience leading technical teams in enterprise IT environments.
• Experience supporting critical business applications and production systems.
• Experience managing major incidents, service restoration and business continuity processes.

Responsibilities

• Lead LATAM technical support and operations teams.
• Drive operational excellence for business-critical applications and data platforms.
• Manage major production incidents and ensure rapid restoration of services.
• Oversee application reliability, data integrity, and service performance objectives.
• Coordinate cross-regional support activities and handoffs between LATAM and global teams.
• Lead capacity planning, workforce management, and service delivery strategies.
• Drive automation initiatives using intelligent workflows, RPA, and AI-enabled solutions.
• Govern the responsible use of AI and automation technologies within operations.
• Manage vendor relationships, budgets, and service performance.
• Coach, mentor, and develop technical talent while creating a culture of continuous improvement.

Skills

Technical leadership

Enterprise IT experience

Incident management

APIs & integrations

Observability

Data quality controls

Stakeholder influence

Job description

Levi Strauss & Co seeks a Product Creation & Master Data Manager to lead application support, data reliability, incident management, and automation across LATAM. You will guide regional teams, drive operational excellence, and shape AI-enabled solutions while ensuring governance and business continuity.

This senior leader role requires deep experience with enterprise apps, integrations, and global operations, plus the ability to influence stakeholders across regions and drive a culture of