Lifecycle Manager

Kirin; Colombia; Presencial; COP 128.360.289 - 183.371.841; Jornada completa

Descripción de la vacante

A direct-to-consumer brand in Colombia is seeking a Lifecycle Manager to drive customer retention and enhance Customer Lifetime Value (LTV). The ideal candidate will have over 3 years in e-commerce, with expertise in Klaviyo for managing email and SMS strategies. Responsibilities include optimizing customer cohorts and conducting A/B tests to refine marketing outreach. A proven track record in a growth-stage e-commerce environment and strong analytical skills are essential for success in this role.

Formación

• 3+ years of experience in e-commerce, particularly with DTC brands.
• Certification in Klaviyo is a plus.
• Track record of increasing customer retention and LTV.

Responsabilidades

• Own the execution of the email and SMS strategy using Klaviyo.
• Analyze customer cohorts to optimize LTV.
• Conduct A/B testing to improve performance.
• Work with creative teams to ensure effective marketing messaging.
• Deliver regular performance reports on channels.

Conocimientos

E-commerce expertise

Klaviyo proficiency

Analytical skills

Copywriting ability

Self-starter attitude

Herramientas

Klaviyo

Shopify

SMS marketing platforms

Descripción del empleo

We are looking for a data-driven, creative, and highly technical Lifecycle Manager to own our customer retention strategy. Your primary playground will be Klaviyo, and your North Star metric will be Customer Lifetime Value (LTV).

This isn't a role for a generalist—we need someone who has lived and breathed e-commerce, understands the nuances of a high-growth brand, and knows how to turn a one-time buyer into a lifelong advocate.

What You’ll Do

• Klaviyo Mastery: Own the full execution of our email and SMS strategy. This includes sophisticated segmentation, high-converting automated flows (Welcome, Abandoned Cart, Post-Purchase, Win-back), and a high-frequency campaign calendar.
• LTV Optimization: Analyze customer cohorts to identify churn points and opportunities for upsells or cross-sells. You will be responsible for moving the needle on repeat purchase rates and average order value (AOV).
• A/B Testing & Optimization: Maintain a rigorous testing roadmap. You’ll constantly experiment with subject lines, send times, content blocks, and incentive structures to squeeze every ounce of ROI out of our list.
• Personalization & Segmentation: Move beyond "batch and blast." Use predictive analytics and behavioral data to deliver the right message to the right person at the right time.
• Collaboration: Work closely with the Creative team to ensure every touchpoint is on-brand and high-converting, and with the Product team to align lifecycle triggers with the on-site experience.
• Reporting: Deliver weekly and monthly reports on channel performance, attribution, and health of the subscriber base.

Who You Are

• E-comm Native: You have 3+ years of experience working in-house for a direct-to-consumer (DTC) or e-commerce brand. You understand the unique challenges of inventory cycles, seasonal peaks, and customer psychology.
• Klaviyo Expert: You don't just "know" Klaviyo; you’re a power user. You understand custom properties, event-based triggers, and how to integrate Klaviyo with the rest of our tech stack (Shopify, Gorgias, etc.).
• Analytical Mindset: You are comfortable in a spreadsheet. You can calculate LTV, Payback period, etc in your sleep and use data to tell a story.
• Copy & Creative Eye: While you don't need to be a designer, you know what "good" looks like. You can write punchy, brand-aligned copy that drives action.
• Self-Starter: You are comfortable in a fast-paced environment where you own your results. You don't wait for a brief; you find the opportunity and build the solution.

Requirements

• Proven track record of increasing Retention/LTV at a growth-stage e-commerce brand.
• Deep technical proficiency in Klaviyo (Certification is a plus).
• Experience with Shopify.
• Familiarity with SMS marketing platforms (Attentive, Postscript, or Klaviyo SMS).
• Strong understanding of deliverability, list hygiene, and GDPR/CCPA compliance.