Library Supervisor

Buena Vista Public Library; Buena Vista; On-site; COP 26,000,000 - 38,000,000; Full time

Job summary

The Buena Vista Public Library seeks a Library Supervisor to lead frontline staff, mentors, and volunteers. You will oversee daily service operations, scheduling, training, and policy adherence to ensure a welcoming, safe, and productive environment for all patrons.

Responsibilities include staff supervision, facility maintenance coordination, and volunteer program development, with a focus on customer service and operational efficiency.

Qualifications

• Two years of library service or related experience.
• Two to four years of supervisory experience.
• Experience teaching, training or mentoring others.
• Excellent verbal and written communication skills.
• Demonstrated leadership and delegation abilities.
• Ability to prioritize and manage workload.

Responsibilities

• Lead frontline staff and volunteers to deliver excellent library services.
• Prepare weekly floor and monthly staff schedules and ensure coverage.
• Interview candidates and onboard staff; provide ongoing training.
• Maintain facility cleanliness, safety, and policy compliance.
• Coordinate exhibits, displays, and room reservations for patrons.
• Coordinate volunteers and recognition programs; communicate schedules.

Skills

Supervisory experience

Leadership

Communication skills

Scheduling

Staff training

Customer service

Facility management

Problem solving

Diversity & inclusion

Tools

Windows

Microsoft Word

Microsoft Excel

Google Drive

Calendar

Gmail

Library software

Job description

The library supervisor oversees daily service operations of the library; provides leadership and guidance to library assistants; trains and mentors library assistants and circulation volunteers; and maintains library resources, spaces, and facilities used by patrons. The supervisor leads and works with front line staff to deliver excellent customer service to guests of the library, assuring all patrons feel welcome and have access to library services in a safe, clean, and productive public environment.

Responsibilities

70% SUPERVISION AND LEADERSHIP: Lead the frontline staff and volunteers in providing excellent library services.

Supervision:

• Supervise front line staff (7-8 part time and full time employees) and prioritize workflow to maintain consistent, high-quality service to patrons.
• Serve 20 hours working alongside staff, including assisting patrons and material handling duties. Hours will include some closing and Saturday shifts.
• Prepare weekly floor schedules for three service desks and monthly schedules for library assistants, including off-desk hours for assigned tasks and breaks. Arrange coverage for absent employees and be on-call in cases of unexpected absences.
• Interview candidates with the hiring team, orientate and train library assistants, and provide ongoing customer service and operations trainings.
• Update and hone onboarding materials and processes. Revise or develop processes and procedures to increase productivity, efficiency and clarity of front-line tasks.
• Review staff procedures and policies with library assistants regularly to ensure compliance.
• Complete an annual performance review for all library assistants. Develop and implement improvement plans when needed. Hold regular check ins with staff to address needs and support goal achievement.
• Approve timesheets for accuracy and approve paid time off leave requests for direct reports.
• Plan and implement quarterly staff appreciation and teambuilding activities or events to support a positive team environment.
• Ensure enforcement of library facility and patron policies.

Services:

• Coordinate services to patrons, including study and meeting room reservations, Makerspace use and reservations, notary, tech help, career help, and test proctoring.
• Track and record library resource and service use in monthly and annual statistic reports.
• Oversee courier delivery and processing to ensure accuracy and efficiency. Run quarterly reports to identify courier delays and issues. Report and manage courier issues.
• Respond to and resolve patron concerns and complaints in accordance with policy and procedures. Complete communication log and incident reports in cases of violations and emergencies.
• Coordinate display cases and spaces for exhibits and merchandising.
• Recruit, train, and retain circulation volunteers; revise or develop volunteer training material or procedures as needed.
• Communicate schedules, closures, and updates through a monthly email to volunteers.
• Coordinate other tasks for circulation volunteers with program planners and cataloging staff.
• Plan and implement volunteer appreciation, including an annual gift and other recognitions.

30% OPERATIONS: Maintain a welcoming, safe, equitable and productive environment for staff and guests.

• Maintain and coordinate service or repair to resources used by patrons, including copier, printers, coin machines, computers, audio/visual equipment, furniture, book drop, and Makerspace equipment.
• Act as liaison with custodial staff, reporting cleaning needs and holding contractor accountable to the cleaning schedule. Provide a monthly supply list for custodial material ordering.
• Coordinate routine maintenance with contractors and staff, including landscaping, snow removal, carpet cleaning, window cleaning, quarterly HVAC filter changes, fire extinguisher checks, monthly elevator checks.
• Ensure cleanliness of facility through task assignment to staff and volunteers: dusting, windows and door, tables and surfaces, chairs, front walk sweeping, and other cleaning as needed.
• Report needed repairs to the Director.
• Facilitate IT help desk tickets with Marmot.
• Maintain an orderly shelving of the collection with periodical shelf reading assigned to staff or volunteers.
• Ensure collection is merchandised and displayed attractively.
• Communicate shelving conditions (deficiencies or crowding) to book selector(s) for development or weeding solutions.
• Participate in recording and depositing revenues from library fees; ensure sufficient funds are available for daily operations.
• Order or request supplies.

Qualifications

• Two years of library service or related experience.
• Two to four years of successful supervisory experience.
• Experience teaching, training or mentoring others.
• Excellent verbal and written communication skills.
• Ability to demonstrate effective leadership skills, including practical thinking, problem solving, adaptability, coaching, mentoring and interpersonal skills.
• Ability to prioritize and delegate tasks.
• Intermediate technology skills for library software, Windows, Microsoft Office (Word and Excel), Google Drive, Calendar, and Gmail.
• Technological aptitude with library apps and online resources.
• Ability to facilitate a culture supporting people of all ages and diverse backgrounds.