LatAm Learning Consultant & Customer Support

Gofluent; Bogotá; On-site; COP 30,000,000 - 54,000,000; Full time

Benefits offered by this job

Dynamic startup vibe

Swiss-based company

Global offices

Mentoring program

Language learning opportunities

Job summary

goFLUENT in Bogotá, Colombia is seeking a motivated Learning Consultant to help our learners succeed and guide them on their language journey. You will respond to learner requests across channels, collaborate with internal teams, and ensure a smooth, customer-focused experience.

Spanish is your native language, and you have a good level of English (B1+). Based in Bogotá, you should have at least one year of customer service experience and a Bachelor’s degree, with proficiency in MS Office,

Qualifications

• 1 year of customer service experience.
• Bachelor’s/College Degree in any field.
• Spanish (native).
• English level at least B1.

Responsibilities

• Become an expert of our products and services and explain them to new learners starting a goFLUENT Training.
• Guide learners by understanding their expectations and providing effective solutions to concerns.
• Reply to learners’ requests via phone, email, chat, and other channels.
• Coordinate and communicate smoothly with internal teams to deliver excellence.
• Encourage learners to take full advantage of available resources and support their learning journey.
• Identify opportunities to improve internal procedures and learner feedback processes.

Skills

Communication

Empathy

Organization

Autonomy

Customer support

Education

Bachelor’s degree

Tools

MS Office

Google Docs

Open Office

Job description

goFLUENT in Bogotá, Colombia is seeking a motivated Learning Consultant to help our learners succeed and guide them on their language journey. You will respond to learner requests across channels, collaborate with internal teams, and ensure a smooth, customer-focused experience.

Spanish is your native language, and you have a good level of English (B1+). Based in Bogotá, you should have at least one year of customer service experience and a Bachelor’s degree, with proficiency in MS Office,