Knowledge Management & Documentation Lead

Pismo Soluções Tecnologicas Ltda.; Bogotá ciudad; Hybrid; COP 194,212,000 - 291,319,000; Full time

Job summary

Visa is seeking an Implementation Consultant to lead the end-to-end documentation lifecycle for Managed Services content and collaborate with leadership to close knowledge gaps. You will drive long-term knowledge management improvements alongside the Director of Knowledge Management, ensuring standards and quality across knowledge assets.

The role emphasizes collaboration with cross-functional teams, digital fluency with AI tools, and ongoing innovation in documentation and knowledge practices.

Qualifications

• Experience with project and time management, delivering on deadlines.
• Ability to work independently and take ownership of outcomes.
• Solid understanding of the payments ecosystem, APIs, networks and financial services tech.

Responsibilities

• Lead end-to-end documentation lifecycle for Managed Services content.
• Collaborate with leadership to identify gaps in knowledge.
• Implement long-term knowledge management strategies with the Director.
• Ensure content standards for consistency and quality across knowledge.
• Drive continuous improvement and innovation in Knowledge Management.

Skills

Project management

Time management

Independent working

Payments knowledge

Education

Bachelor's degree

Advanced degree (Masters/MBA/JD/MD)

PhD

Job description

Visa is seeking an Implementation Consultant to lead the end-to-end documentation lifecycle for Managed Services content and collaborate with leadership to close knowledge gaps. You will drive long-term knowledge management improvements alongside the Director of Knowledge Management, ensuring standards and quality across knowledge assets.

The role emphasizes collaboration with cross-functional teams, digital fluency with AI tools, and ongoing innovation in documentation and knowledge practices.