Entry-Level IT Service Desk Analyst | Global Growth

Aprio; Medellín; Vor Ort; COP 24.000.000 - 48.000.000; Vollzeit

Zusammenfassung

Aprio is seeking a Service Desk Analyst to join its IT team in Medellín. You’ll be the first point of contact for users, handling basic technical issues, account setups, and device provisioning to keep daily operations running smoothly.

Ideal candidates have familiarity with Windows and macOS, O365 Admin, InTune and Azure, strong communication skills, and a customer-focused mindset. Training is provided for entry-level applicants.

Qualifikationen

• High school diploma or equivalent; IT certifications preferred.
• Experience in customer service is beneficial.
• Entry-level IT support experience or internship is desirable; training provided.

Aufgaben

• Provide first-line support to users via phone, email, or tickets.
• Log and track service requests in the ITSM system.
• Diagnose and resolve basic technical issues following established procedures.
• Escalate complex issues to Level 2 with complete documentation.
• Communicate clearly with users and update on ticket status.
• Assist with onboarding and offboarding of users.
• Monitor critical IT systems and report anomalies.
• Follow security policies and data privacy guidelines.

Kenntnisse

Customer service

Communication

Problem solving

Organizational skills

Team collaboration

Adaptability

Ausbildung

High school diploma

IT certifications (preferred)

Tools

O365 Admin

Intune

Azure

Windows OS

macOS

Jobbeschreibung

Aprio is seeking a Service Desk Analyst to join its IT team in Medellín. You’ll be the first point of contact for users, handling basic technical issues, account setups, and device provisioning to keep daily operations running smoothly.

Ideal candidates have familiarity with Windows and macOS, O365 Admin, InTune and Azure, strong communication skills, and a customer-focused mindset. Training is provided for entry-level applicants.