Junior Account Manager – Demand

HyperGuest; Buenos Aires; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

HyperGuest is hiring a Junior Account Manager to support the account management team as we expand in the travel-tech space. You will work closely with a senior Account Manager on day-to-day relationships, monitor performance, and help ensure data accuracy across CRM tools.

You will communicate with customers, assist with contracting, and handle routine service requests while building familiarity with sales concepts and cross-functional collaboration.

Formación

• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role.
• Familiarity with CRM tools (Zoho, Salesforce, or similar) is a nice-to-have.
• Excellent English and strong communication skills are essential.

Responsabilidades

• Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member
• Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team
• Maintain regular communication with accounts to support connectivity and identify potential opportunities
• Support the contracting process between travel partners and hotels and data accuracy
• Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments
• Keep CRM records accurate and up to date
• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role
• Some exposure to sales or account management concepts
• Organized, proactive, and eager to learn
• Comfortable working toward targets with support from the team
• Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)
• Basic MS Excel skills, with willingness to build these up quickly
• Excellent English; other languages a plus
• Good communication skills and a team-player attitude
• Self-starter mindset
• Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs

Conocimientos

Excellent English

Good communication

Team-player attitude

Self-starter mindset

Organized

Eager to learn

Comfortable with targets

Ability to work cross-functionally

Herramientas

Google Suite

MS Excel

Zoho/ Salesforce CRM

Descripción del empleo

About HyperGuest

HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We’re growing fast, and we’re hiring a Junior Account Manager to support our account management team as we expand.

The Role

As Junior Account Manager, you’ll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You’ll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.

• Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member

• Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team

• Maintain regular communication with accounts to support connectivity and identify potential opportunities

• Support the contracting process between travel partners and hotels and data accuracy

• Handle first-line customer service requests; escalale complex issues to senior Account Managers or other departments

• Keep CRM records accurate and up to date

• 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role

• Some exposure to sales or account management concepts

• Organized, proactive, and eager to learn

• Comfortable working toward targets with support from the team

• Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)

• Basic MS Excel skills, with willingness to build these up quickly

• Excellent English; other languages a plus

• Good communication skills and a team-player attitude

• Self-starter mindset

• Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs