IT Support Technician

EXECUTEL; Bogotá; Presencial; COP 100.440.000 - 167.400.000; Jornada completa

Descripción de la vacante

EXECUTEL in Bogotá is seeking motivated IT Support Technicians to join a dynamic team, handling first and second-line support and ensuring smooth operation of client IT environments.

The role emphasizes solving complex technical issues, strong communication, and independent work, with opportunities to contribute to IT infrastructure projects and security initiatives.

Formación

• Experience in IT support with Hyper-V, Active Directory, and Office 365.
• Strong Windows OS knowledge and basic networking concepts.
• Excellent communication and a customer-oriented approach.
• Able to resolve complex technical issues and work independently.
• Strong problem-solving and attention to detail.
• Certifications are preferred.
• Experience in similar IT support role.
• Ability to manage multiple tasks and prioritize effectively.

Responsabilidades

• Provide first and second-level IT support for a wide range of issues.
• Troubleshoot and resolve problems related to Hyper-V, AD, Office 365, networking, and Windows OS.
• Monitor IT systems to ensure optimal performance and security.
• Document and track support tickets, ensuring timely resolution and communication with clients.
• Collaborate with senior technicians and other team members to address complex issues.
• Assist in the implementation and management of IT infrastructure and services.

Conocimientos

Hyper-V

Active Directory

Office 365

Networking

Windows OS

Customer service

Problem solving

Independent work

Time management

Herramientas

Hyper-V

Active Directory

Office 365

Networking

Windows OS

Descripción del empleo

We are seeking motivated and skilled IT Support Technicians to join our dynamic team. In this role, you will be responsible for providing technical support, resolving issues, and ensuring the smooth operation of our clients' IT environments

Responsibilities

• Provide first and second-level technical support for a wide range of IT issues.
• Troubleshoot and resolve problems related to Hyper-V, Active Directory, OMice365, networking, and Windows OS.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Document and track support tickets, ensuring timely resolution and communication with clients.
• Collaborate with senior technicians and other team members to address complex issues and implement solutions.
• Assist in the implementation and management of IT infrastructure and services.

Qualifications

• Proven experience in IT support with a deeper understanding of Hyper-V, Active Directory, OMice365, and advanced networking.
• Familiarity with Windows OS, OMice365, and basic networking concepts.
• Strong communication skills and a customer-oriented approach.
• Ability to handle more complex technical issues and provide solutions.
• Excellent problem-solving skills and the ability to work independently.
• Relevant technical certifications are preferred.
• Previous experience in a similar IT support role.Strong analytical skills and attention to detail.
• Ability to manage multiple tasks and prioritize eMectively. - Excellent communication and interpersonal skills.