IT Support Specialist - 10237

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 42.000.000 - 64.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Well-Being Perks

Well-being days off

Birthday time-off

Volunteer time off

EAP

Travel protection

Referral bonuses

Descripción de la vacante

Coupa is seeking a proactive IT Support Specialist to join our global IT team. You will provide Level 1 technical support, handle weekend coverage on a rotation, and ensure timely issue resolution for end users.

The role requires working US business hours and collaboration with vendors. Ideal candidates will have hands-on IT support experience, strong English communication, and familiarity with MacOS/Windows, Microsoft 365, Google Workspace, and ITSM tools like Freshservice.

Formación

• Hands-on IT support experience required.
• Strong communication in English.

Responsabilidades

• Provide Level 1 technical support through the Service Desk, including weekend coverage and first-response troubleshooting.
• Own and resolve user issues, escalating security incidents as needed.
• Proactively monitor systems and perform QA checks to prevent impact on users.
• Assist with onboarding and training on IT systems.
• Maintain relationships with vendors and support partners for seamless service delivery.

Conocimientos

English communication

Troubleshooting

Networking basics

MacOS

Windows

Microsoft 365

Google Workspace

VPN

Zoom

Freshservice

Egnyte

Google Drive

OKTA

Intune

JAMF

AWS

Educación

Degree in IT or related field

Herramientas

Freshservice

Egnyte

Google Drive

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a IT Support Specialist at Coupa:

We are seeking a proactive and customer-focused IT Support Specialist to join our global IT team. In this role, you’ll provide Level 1 technical support, ensure timely issue resolution, and contribute to a seamless end-user experience. This position requires working US business hours and includes weekend support on a rotational basis.

What You'll Do:

• Provide Level 1 technical support through the Service Desk, including weekend coverage and first-response troubleshooting.
• Own and resolve user issues efficiently, escalating security-related incidents as needed and ensuring customer satisfaction.
• Proactively monitor systems, perform QA checks, and address issues before they impact users.
• Assist with onboarding and training on IT systems, promoting best practices across the organization.
• Maintain strong relationships with third-party vendors and support partners to ensure seamless service delivery.

What You Will Bring to Coupa:

• Solid background in hands-on IT support, with a degree in IT or related field (or equivalent experience), and strong English communication skills.
• Proficient with MacOS, Windows, Microsoft 365, Google Workspace, and remote support tools like VPN and Zoom.
• Experienced with ITSM platforms such as Freshservice, and familiar with backup tools like Egnyte and Google Drive.
• Skilled in basic networking concepts (TCP/IP, DNS, routing, subnetting) and enterprise tools including OKTA, Intune, JAMF, and AWS.
• Demonstrates strong troubleshooting ability, initiative, and adaptability in fast-paced environments with a collaborative, customer-focused approach.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.