Technical Support Specialist - 10204

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 66.960.000 - 100.440.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Specialist to assist enterprise customers on our cloud-based platform. You will join a global team focused on exceeding customer expectations and driving success.

You will use your technical acumen to guide customers on best practices, with 4 hours per week of training and a clear path to a technical engineer role within 1–2 years. This hybrid role supports global well-being and career growth across regions.

Formación

• 1 to 3 years of customer service experience.
• Familiarity with CRM systems.
• Strong communication skills, both phone and written.
• Attention to detail and multitasking ability.
• Calm under pressure with good time management.
• Teamwork and organizational skills.
• Interest in pursuing a technical career; knowledge of procurement is a plus.

Responsabilidades

• Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries).
• Identify and assess customer needs and manage Sourcing Event queries.
• Collaborate with the support team and assist with supplier chat queue queries.
• Take on extra projects to support team and business goals.
• Commit to 4 hours per week of technical training with progression toward a technical support engineer role within 1–2 years.

Conocimientos

Customer service

CRM knowledge

Communication skills

Attention to detail

Multitasking

Calm under pressure

Teamwork

Tech career interest

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Technical Support Specialist at Coupa:

As a Technical Support Specialist, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries, with call transfers to specialized engineers).
• Customer success focus: Identify and assess customer needs, manage Sourcing Event-related queries, and handle low-severity tasks.
• Collaborate with the support team: Work closely with team members and assist with supplier chat queue queries.
• Additional projects: Take on extra tasks as needed to support the team and business goals.
• Career development: 4 hours/week dedicated to technical training, with the goal of advancing to a technical support engineer role within 1-2 years.

What You Will Bring to Coupa:

• 1 to 3 years of customer service experience with strong communication skills (both phone and written through ticketing systems).
• Familiarity with CRM systems and practices, with great attention to detail and multitasking abilities.
• Calm under pressure, demonstrating patience and effective time management.
• Teamwork and organizational skills, with the ability to manage tasks efficiently.
• Interest in pursuing a technical career, with a technical degree or relevant experience; knowledge of procurement is a plus.

#LI- Hybrid

#LT-TC1

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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