IT Specialist

Clio; Bogotá; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

6 admin leave days per year

Home desk allowance COP 550,000

Telework allowance COP 130,000/month

Clioversary recognition program

Total Rewards program

Descripción de la vacante

Clio in Bogotá is seeking an IT Specialist to join our IT squad. You will provide world-class IT support to Clio employees globally, manage onboarding, and maintain access to systems and applications across macOS, iOS, and Windows endpoints.

You will work with Okta, Slack, and Google Workspace, document troubleshooting steps, and assist with hardware inventory, procurement, and vendor coordination to ensure a smooth workplace experience for 2500+ users.

Formación

• 2+ years of hands-on IT support experience.
• Extensive Okta experience beyond basic user management.
• Experience handling inbound tickets from submission to resolution.
• Knowledge of macOS, iOS and Windows environments.
• Familiarity with Slack, Google Workspace, and related SaaS tools.

Responsabilidades

• Provide world-class IT support to Clio employees globally, handling tickets from submission to resolution.
• Document troubleshooting steps in detail and communicate solutions clearly.
• Support onboarding, manage access to systems and applications.
• Maintain hardware inventory and coordinate procurement with vendors.
• Configure and support macOS, iOS, and Windows endpoints; manage Okta workflows.

Conocimientos

IT support

Ticketing

Onboarding

Troubleshooting

Cross‑platform support

Herramientas

Okta

Slack

Google Workspace

macOS

Windows

Descripción del empleo

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking an IT Specialist to join our IT team. This role is available to candidates across Bogota.

The Senior IT Specialist for the IT Squad will play a critical role in Clio. The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we help them spend more time helping our customers.

A day in the life might look like:

• Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution.

• Documenting troubleshooting steps in detail and communicating solutions clearly to end users.

• Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies.

• Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management. Procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.

• Okta, Slack, Google Workspace. Extensive hands‑on experience with Okta beyond basic user management.
  Specifically, we’re looking for expertise in Okta Workflows, SCIM-based application provisioning, and the creation and management of groups and rules within Okta.

• Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints.

What you may have:

• 2+ years of hands‑on experience in IT support or related roles.

• Okta, Slack, Google Workspace. Extensive hands‑on experience with Okta beyond basic user management. Specifically, we’re looking for expertise in Okta Workflows, SCIM-based application provisioning, and the creation and management of groups and rules within Okta.

• Have experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow‑up.

• Have a working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs.

• Have experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub, and can provide basic user support and troubleshooting.

• Possess strong communication skills, with the ability to explain technical concepts clearly to diverse audiences.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive and equitable salary

• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.

  • *It does not apply to medical leave, maternity/paternity leave, or bereavement leave.

• Eligible employees may request a one‑time, non‑salary allowance of COP 550,000 to improve their home desk/ergonomic chair.

• Eligible employees receive a non‑salary telework allowance of COP 130,000 per month.

• Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond

Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer:

We only communicate with candidates through official @clio.com email addresses.