IT Specialist

Themis Solutions Inc.; Bogotá; Presencial; COP 54.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

6 administrative leave days per year

Home desk/ergonomic chair allowance (c

Telework allowance COP 130,000 per月

Descripción de la vacante

Clio is seeking an IT Specialist to join the IT team. The role will provide world-class IT support to employees globally, manage inbound tickets, document troubleshooting steps, and assist with onboarding and access management across macOS, iOS, and Windows environments.

We value expertise in Okta workflows, SCIM provisioning, and extensive SaaS tool usage. As part of the Total Rewards program, generous non-salary benefits vary by location and include telework and ergonomic support.

Formación

• 2+ years of hands-on IT support experience.
• Strong Okta expertise including Workflows and SCIM provisioning.
• Experience handling inbound IT tickets from submission to resolution.
• Experience supporting macOS, iOS and Windows endpoints.
• Proficient with core SaaS tools: Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub.
• Strong communication skills to explain technical concepts clearly.

Responsabilidades

• Provide world-class IT support to employees globally, managing inbound tickets from submission to resolution.
• Document troubleshooting steps and communicate solutions clearly to end users.
• Support onboarding for new employees, managing access to systems and applications.
• Maintain hardware inventory and manage asset lifecycle; coordinate procurement and logistics with vendors.

Conocimientos

IT support

Okta expertise

Ticket management

macOS/iOS/Windows support

SaaS tools proficiency

Clear communication

Herramientas

Slack

Google Workspace

Zoom

Confluence

Microsoft Office

Adobe

1Password

Salesforce

GitHub

Descripción del empleo

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking an IT Specialist to join our IT team. This role is available to candidates across Bogota .

The Senior IT Specialist for the IT Squad will play a critical role in Clio. The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees' precious time. By supporting Clions, we help them spend more time helping our customers.

A day in the life might look like:

Providing world‑class IT support to Clio employees globally, managing inbound tickets from submission to resolution.

Documenting troubleshooting steps in detail and communicating solutions clearly to end users.

Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies.

Maintaining an accurate and up‑to‑date hardware inventory using asset management tools, ensuring smooth asset lifecycle management. Procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.

Okta, Slack, Google Workspace. Extensive hands‑on experience with Okta beyond basic user management.
Specifically, we’re looking for expertise in Okta Workflows, SCIM‑based application provisioning, and the creation and management of groups and rules within Okta.

Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints.

What you may have:

• 2+ years of hands‑on experience in IT support or related roles.
• Okta, Slack, Google Workspace. Extensive hands‑on experience with Okta beyond basic user management. Specifically, we’re looking for expertise in Okta Workflows, SCIM‑based application provisioning, and the creation and management of groups and rules within Okta.
• Have experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow‑up.
• Have a working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs.
• Have experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub, and can provide basic user support and troubleshooting.
• Possess strong communication skills, with the ability to explain technical concepts clearly to diverse audiences.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

Some highlights of our Total Rewards program include:

• Competitive and equitable salary
• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
• It does not apply to medical leave, maternity/paternity leave, or bereavement leave.
• Eligible employees may request a one‑time, non‑salary allowance of COP 550,000 to improve their home desk/ergonomic chair.
• Eligible employees receive a non‑salary telework allowance of COP 130,000 per month.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond
• Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Disclaimer:

We only communicate with candidates through official @clio.com email addresses.

In-house performance coach, Katie, helps Clions accelerate their career development.

At Clio, we’re creating a human and high performing culture. That means you’ll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more.

Hitting record deploys and creating solutions used around the globe.

Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.