IT Senior Analyst

DiDi Chuxing; Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

DiDi Global Inc. is seeking a Local Help Desk Technician in Bogotá, Colombia. You will support IT operations, provide exceptional customer service, and serve as a frontline tech resource for a busy, fast-paced environment.

You will troubleshoot network issues, assist with software installations, manage access problems, and coordinate with suppliers for services and equipment. Strong English/Spanish communication is essential.

Qualifications

• Complete understanding of Windows and Mac operating systems while assisting users with advanced functionality.

Responsibilities

• Excellent interpersonal communication and act as a single point of tech support for the team.

Skills

Interpersonal communication

Network troubleshooting

Software installation

Password resets/Access issues

Printer troubleshooting

Budgeting OPEX and CAPEX

Vendor management

Asset management

Mobile Device Management

Video conferencing tools (Zoom, Meet,)

Tools

Windows OS

Mac OS

VPN

Zoom

Google Admin

MDM

Job description

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

The local network administrator will support IT operations. This position will be responsible for maintaining quality IT services and driving change for the business. By being an IT position, applicants must be passionate about technology, highly qualified to provide incredible customer service and have the ability to thrive in a fast and highly productive environment.

This person should be able to communicate in both English and Spanish.

In this role, you'll be...

Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support;

Troubleshoots to network connectivity issues, including remote access, VPN, secure Wi‑Fi and wired connectivity to the internal network;

Supports user requests and performs local software installations as needed;

Assists users with access problems ranging from password resets to network access failures;

Solve printer problems;

Hardware and software procurement, asset tracking, and inventory management

Formalize in ticket processes and provides improves when workflow deficiencies are identified;

Displays learning agility by actively seeking answers when technically challenged;

Applies critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible;

Ability to communicate and negotiate with suppliers to contract quality services with the best costs and evaluation capabilities in order to choice the best option is a must;

As a Local Help Desk Technician, this person is the face of IT. Strong interpersonal communication skills with a high degree of empathy is a must;

Technical Support coordination is needed, be able to analyze the data in order to improve technical support for the company based in numbers;

Budget control for OPEX and CAPEX;

Design guidelines and procedures for administration and security best practices.

We're eager to be in touch because you have...

Complete understanding of Operating Systems (Windows & Mac) assisting users with advanced functionality;

Experience in supporting PCs hardware and software;

Experience in Mobile Device Management

Experience solving complex network access and infrastructure problems;

Working knowledge of video collaboration, including tools like Zoom, Meet, Tencent.

Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups (Google Admin);

Experience with IA tools support

Asset management

Experience with vendor management

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.