IT Senior Analyst

Didi Global; Colombia; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

DiDi Global Inc. is seeking a Local Help Desk Technician to support IT operations in Colombia. You will be the face of IT, handling user requests, software installs, and access issues while ensuring secure, efficient connectivity.

The role requires strong communication in English and Spanish, plus experience with VPN, printers, and asset management. A fast-paced, customer-focused environment awaits.

Qualifications

• OS knowledge (Windows & Mac) assisting users with advanced functionality.
• PC hardware & software support.
• Mobile Device Management.
• Network access troubleshooting.
• Video conferencing tools (Zoom, Meet, Tencent).
• Google Apps for Business administration.

Responsibilities

• Provide local IT support as the face of IT in the office.
• Troubleshoot network connectivity issues including VPN and Wi-Fi.
• Support user requests and perform local software installations.
• Assist users with access problems, including password resets.
• Coordinate budget and procurement for IT assets.
• Document processes and improve workflows with data analysis.

Skills

Interpersonal communication

Network troubleshooting

Technical support

Vendor management

Tools

Zoom

Meet

Tencent

Google Apps for Business

Job description

Company Overview

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

The local network administrator will support IT operations. This position will be responsible for maintaining quality IT services and driving change for the business. By being an IT position, applicants must be passionate about technology, highly qualified to provide incredible customer service and have the ability to thrive in a fast and highly productive environment.

This person should be able to communicate in both English and Spanish.

Role Responsibilities

Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support;

Troubleshoots to network connectivity issues, including remote access, VPN, secure Wi-Fi and wired connectivity to the internal network;

Supports user requests and performs local software installations as needed;

Assists users with access problems ranging from password resets to network access failures;

Solve printer problems;

Hardware and software procurement, asset tracking, and inventory management

Formalize in ticket processes and provides improves when workflow deficiencies are identified;

Displays learning agility by actively seeking answers when technically challenged;

Applies critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible;

Ability to communicate and negotiate with suppliers to contract quality services with the best costs and evaluation capabilities in order to choice the best option is a must;

As a Local Help Desk Technician, this person is the face of IT. Strong interpersonal communication skills with a high degree of empathy is a must;

Technical Support coordination is needed, be able to analyze the data in order to improve technical support for the company based in numbers;

Budget control for OPEX and CAPEX;

Design guidelines and procedures for administration and security best practices.

Role Qualifications

Complete understanding of Operating Systems (Windows & Mac) assisting users with advanced functionality;

Experience in supporting PCs hardware and software;

Experience in Mobile Device Management

Experience solving complex network access and infrastructure problems;

Working knowledge of video collaboration, including tools like Zoom, Meet, Tencent.

Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups (Google Admin);

Experience with IA tools supportAsset managementExperience with vendor management

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms