IT Help Desk Specialist — User Support & SAP/ERP Access

CTG Latam; Bogotá ciudad; Presencial; COP 30.000.000 - 45.000.000; Jornada completa

Descripción de la vacante

China Three Gorges Latam in Bogotá is seeking a Help Desk Specialist to join the Colombia team. The role provides timely technical support to internal users and ensures proper functioning of IT equipment and systems.

Responsibilities include responding to tickets, diagnosing hardware and software issues, onboarding/offboarding, MS 365 support, SAP/ERP access, inventory and policy compliance. Requires a college IT degree and 3 years in IT/help desk; on-site position at Bogota Office.

Formación

• College degree in Computer Sciences, IT Support, or related field.
• Minimum 3 years of relevant IT/help desk experience, including 1–2 years in similar roles.
• Proficient in Microsoft Office; familiarity with ERP/contract management software (ERP).

Responsabilidades

• Respond to help desk tickets, emails, and direct user requests promptly and professionally.
• Diagnose and resolve hardware and software issues for laptops, desktops, printers, and peripherals.
• Provide in-person and remote support; escalate complex incidents as needed.
• Set up IT equipment and user accounts for new hires; manage offboarding processes.

Conocimientos

Customer service orientation

Teamwork

Educación

College degree in Computer Sciences or IT Support

Herramientas

Microsoft Office

ERP systems exposure (SAP)

Descripción del empleo

China Three Gorges Latam in Bogotá is seeking a Help Desk Specialist to join the Colombia team. The role provides timely technical support to internal users and ensures proper functioning of IT equipment and systems.

Responsibilities include responding to tickets, diagnosing hardware and software issues, onboarding/offboarding, MS 365 support, SAP/ERP access, inventory and policy compliance. Requires a college IT degree and 3 years in IT/help desk; on-site position at Bogota Office.