IT Help Desk Specialist

Unisys; Norte; Presencial; COP 15.624.000 - 23.436.000; Jornada completa

Descripción de la vacante

Unisys is seeking an entry-level Service Desk assistant in Colombia to provide first-line user support under guidance. The role involves guiding users to restore functionality, remote troubleshooting, and escalating complex issues while handling software installations and user administration requests.

You will work to close tickets, follow service desk policies, contribute to the knowledge base, and support SLA-driven outcomes. High School diploma or GED and <1 year of experience are expected.

Formación

• High School diploma or GED required.
• Less than 1 year of experience in the area of responsibility.
• Ability to guide users through steps to restore functionality.
• Wamiliarity with service desk policies and SLA expectations.

Responsabilidades

• Assist with first line user support and guide users to restore functionality.
• Troubleshoot hardware, software and connectivity issues using remote access tools.
• Escalate complex issues to 2nd and 3rd level teams.
• Coordinate and fulfill end-user service requests, including software installation and user administration.

Conocimientos

Customer service

Technical support

Remote assistance

Ticketing management

Educación

High School diploma or GED

Herramientas

Remote access tools

IT helpdesk software

Descripción del empleo

Unisys is seeking an entry-level Service Desk assistant in Colombia to provide first-line user support under guidance. The role involves guiding users to restore functionality, remote troubleshooting, and escalating complex issues while handling software installations and user administration requests.

You will work to close tickets, follow service desk policies, contribute to the knowledge base, and support SLA-driven outcomes. High School diploma or GED and <1 year of experience are expected.