Agente de Mesa de Ayuda

Unisys; Bogotá ciudad; Presencial; COP 18.000.000 - 26.000.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Service Desk Associate to provide first-line user support, troubleshoot hardware, software, and connectivity issues, and coordinate end-user service requests.

With guidance, you will help restore functionality, escalate complex problems, and contribute to the knowledge base while delivering on SLA commitments and supporting continuous improvement initiatives.

Formación

• High School diploma or GED required.
• Generally, less than 1 year of experience in the area of responsibility.

Educación

High School diploma or GED

Descripción del empleo

What success looks like in this role:

• With guidance, performs routine support duties, including:
  • Assisting with first line user support by guiding users through the necessary steps to restore functionality,
  • Troubleshooting hardware, software and connectivity issues using remote access tools
  • Escalating complex issues to 2nd and 3rd level resolver teams, and
  • Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• Contributes to continues improvement of the Service Desk knowledge base.
• Delivers results in support of the organizations SLAs.
• Assists with special projects as assigned

You will be successful in this role if you have:

• High School diploma or GED required
• Generally, less than 1 years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .