Integration Consulting Analyst

Amadeus; Bogotá ciudad; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive remuneration

Annual bonus

Vacation and holidays paid time off

Hybrid work at Bogota office

Job summary

Amadeus in Bogotá is seeking an Integration Consulting Analyst to design and implement customer setups for projects, migrations and decommissioning, delivering billable consultancy and ensuring successful product adoption.

You will work autonomously within defined processes, support sales for integration matters, provide consulting, and coordinate with stakeholders across Amadeus domains to ensure smooth implementations.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong English communication skills.
• Experience implementing complex IT products.
• Accountability, autonomy and proactivity.
• Ability to work independently and in a collaborative, team environment.
• Willing to relate and work closely with all stakeholders.
• Communication skills for issue resolution.
• Can adapt to different situations and demands.
• Travel industry knowledge is a plus.

Responsibilities

• Design and implement customer setup for integrations, migrations and decommissioning.
• Provide billable consultancy to improve business performance.
• Support sales with integration matters (demos, analyses, proposals).
• Provide consulting and problem resolution across Amadeus systems and client platforms.
• Coordinate integration schedules and deliver status reports to management.
• Post-implementation consultancy to ensure high product adoption.

Skills

English communication

Independent work

Stakeholder management

Problem solving

Education

Bachelor's degree or equivalent

Job description

About The Business Area/Department

Our Mission is to enable customer success by delivering optimal and efficient services around our portfolio, enabling them to maximize the benefit of our offering and ensure highly satisfying customer operational relationship. Implement, with efficiency and to highest customer satisfaction, standard and customized products around several core Amadeus domains.

Job Title

Integration Consulting Analyst

Design and implement customer setup for Customer Projects, Migrations and Product Decommissioning. Assure serviceability and industrialization of emerging products/features delivery, working closely with Business domains (TO IT, ADC, and CIT), R&D, CBS, CCM and intra-IMP. Working in multicultural and multisite organization, we collaborate closely with delivery management organizations to serve clients globally.

Summary Of The Role

Support customers in the integration of Amadeus products or solutions. Provide billable consultancy / integration services to improve business performance.

In This Role You’ll

• Work autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
• Receive instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.

Pre-sales

• Support sales organization for integration matters (perform demos, analyse customer busi-ness flows and propose integration solutions to cope with customer requests)

Assistance & consulting

• Provide advice/consulting to customers for their integration activities between Amadeus sys-tems and customer systems
• Provide functional support and problem resolution within the overall integration project
• Ensure submission of SOR or change proposals (CPR) to Product Management
• Establish and manage the product/solution integration schedule
• Support Integration activities during the implementation project
• Provide formal integration status, KPIs and customer feedback reporting to Management
• Perform final sign-off/ certification prior to implementation in production
• Post integration & Post implementation Consultancy
• Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
• Make sure customers make the most of the Amadeus products / solutions
• Identify and prioritize critical issues, problems and root causes
• Process Improvement
• Follow-up the implementation of internal processes improvement / automation

About The Ideal Candidate

• Bachelor's Degree or equivalent work experience.
• Good English communication skills.
• Experience with complex IT products implementation.
• Accountability, Autonomy and Proactivity.
• Ability to work independently and in a collaborative, team environment.
• Willing to relate and work closely with all stakeholders.
• Communication skills for issue resolution.
• Can effectively adapt to different situations and demands.
• Travel industry knowledge is a plus.

What We Can Offer You

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working At Amadeus, You Will Find

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.