Intake Specialist

Superstaff; Medellín; A distancia; COP 35.545.000 - 42.575.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Colombian legal benefits

Indefinite Term Contract

Growth with US immigration law firm

Descripción de la vacante

Superstaff in Medellín, Colombia seeks a bilingual, energetic intake coordinator to qualify leads, schedule consultations, and guide prospects through a smooth onboarding process.

You will be the first contact for potential clients, screen qualified leads, coordinate with the sales team and Firm Administrator, and help prospects access resources and referrals. This role is remote with a Monday–Friday schedule and full Colombian benefits.

Formación

• Fluent in Spanish and English (spoken and written).
• Prior customer service experience is required.
• Sales background; energetic and professional.
• Experience with a CRM, particularly data tracking and reporting.
• Education or work experience equivalent to a bachelor’s degree.

Responsabilidades

• Talk to leads and qualify them by asking questions to identify ideal clients.
• Screen out unqualified leads using the same questions.
• Schedule qualified leads for initial consultations.
• Initiate the pre-engagement glidepath for prospects scheduled for consultations.
• Ensure every contact is guided to a consultation, referral, or resources.
• Prepare the salesperson with the information needed for a successful consultation.
• Prepare engagement agreements and follow up to secure payments.
• Maintain contact with non-showing or non-signed prospects and keep the door open.
• Update databases and reports to track calls, qualified leads, and metrics.

Conocimientos

Bilingual Spanish/English

Customer service experience

Sales experience

Communication skills

CRM experience

Educación

Bachelor's degree or equivalent

Herramientas

CRM system

Descripción del empleo

This role is ideal for a bilingual, energetic professional who enjoys talking to people, qualifying leads, and guiding them through a smooth sales and intake process.

You will be the firm’s first point of contact with potential new clients. You will screen and qualify leads, schedule initial consultations, and make sure every person who reaches out leaves better off, whether through a consultation, a referral, or helpful resources. You will work closely with the firm’s sales team and Firm Administrator, and your work will be supervised by an attorney.

Key Responsibilities

• Talk to leads and identify whether they are qualified by asking a series of questions designed to identify the ideal A+ client, target the correct legal issues, gauge urgency and motivation, and determine whether there is a potential conflict of interest.
• Screen out unqualified leads using the same set of questions.
• Schedule qualified leads for initial consultations (sales calls).
• Initiate the pre-engagement glidepath for all prospects scheduled for an initial consultation, creating a sense of excitement and urgency about engaging the firm and improving the show-up rate.
• Make sure everyone who contacts the firm is better off, whether by scheduling a consultation, making a referral to an appropriate firm or contact, or sharing the firm’s free resources.
• Prepare the salesperson with all the information needed for a successful consultation.
• Prepare engagement agreements and follow up to ensure prospects sign and make the agreed payment.
• Stay in contact with leads who do not schedule consultations, prospective new clients (PNCs) who do not show up, and PNCs who do not sign after their initial consultation, to keep the door open.
• Update the firm’s databases, reports, and spreadsheets to track incoming calls, leads qualified, consultations scheduled, referral sources, and other key metrics.

Requirements

• Fluent in Spanish and English (spoken and written).
• Prior customer service experience (required).
• Sales background; energetic and professional.
• Experience with a CRM, particularly data tracking and reporting (required).
• Education or work experience equivalent to a bachelor’s degree. A degree is a plus but not a firm requirement.
• Knowledge of the legal industry is an asset.
• Real-life experience, including overcoming a major obstacle or making an important life change, is a plus.

Benefits

• Salary: $3.500.000 COP monthly
• Schedule: Monday to Friday
• Work Modality: 100% Work from Home
• Job Security: Indefinite Term Contract (Término Indefinido)
• Full Benefits: Complete Colombian legal benefits (Prima, Cesantías, EPS, etc.)
• Growth: Opportunity to grow with a US immigration law firm