Hybrid Support Consultant for Energy Tech

Dynamics ATS; Bogotá; Hybrid; COP 48.000.000 - 75.000.000; Vollzeit

Zusammenfassung

Quorum Software in Bogota, Colombia is seeking a Support Consultant to join a fast-paced, international team. You will handle triage of customer issues, document defects, and collaborate with product and engineering to deliver timely resolutions.

The role emphasizes continuous learning, strong English communication, and after-hours on-call support for critical issues, with hybrid work arrangements and exposure to energy software applications such as Jira, Salesforce Service Cloud, and cloud

Qualifikationen

• Candidate must possess at least a bachelor's degree, Post Graduation Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent
• Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position
• Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications
• Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell
• Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
• Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus
• Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements
• Proficient in Microsoft Office products
• Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
• Strong proficiency in writing and verbal communication to stakeholders in English
• Strong interpersonal skills
• A sense of urgency about solving problems and attaining favorable results
• Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
• A team player and enjoy working in a multi-cultural environment
• Fluent in English, both written and verbal

Aufgaben

• Triage customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines
• Work closely with product and engineering teams to provide detailed problem descriptions of customer incidents
• Participate in the configuration, enhancement, and testing phases associated with software changes
• Implement and support of master data management solutions
• Ensure customers have a positive experience by driving timely first response, updates and resolutions
• Ensure proper documentation of assigned incidents, including internal and external communications
• Cite resolved customer issues and curate them into a knowledge base system for self-service by customers
• Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Teams, with end-to-end responsibility
• Collaborate effectively with global cross-functional teams
• Provide periodic after-hours on-call support for critical issues
• Ensure successful completion of personal and team deliverables
• And other duties as assigned.

Kenntnisse

English proficiency

Interpersonal skills

Team player

Time management

Communication skills

Ausbildung

Bachelor's degree in IT/CS/Math

Post Graduate Diploma

Professional Degree

Tools

.NET

Java

PL/SQL

Perl

Shell

AWS

Azure

Salesforce

ServiceNow

Jira

ADO

Jobbeschreibung

Quorum Software in Bogota, Colombia is seeking a Support Consultant to join a fast-paced, international team. You will handle triage of customer issues, document defects, and collaborate with product and engineering to deliver timely resolutions.

The role emphasizes continuous learning, strong English communication, and after-hours on-call support for critical issues, with hybrid work arrangements and exposure to energy software applications such as Jira, Salesforce Service Cloud, and cloud