Hybrid IT Operations Engineer — IAM & Automation

SpringTime Ventures; Bogotá; Hybrid; COP 90.000.000 - 130.000.000; Vollzeit

Benefits dieser Stelle

Equity

Career growth opportunities

Zusammenfassung

Veho is seeking an IT Operations Engineer to join the Bogotá-based IT team. You will handle Tier 1–2 support, IAM workflows, device lifecycle, and office IT infrastructure in a hybrid setting for remote and onsite users.

You’ll own automation, AI-driven improvements, and end-user self-service docs while maintaining asset records and SOPs, supporting Latin America operations, and contributing to regional projects.

Qualifikationen

• Bachelor’s degree or equivalent practical IT ops experience.
• 5+ years in helpdesk/IT operations in high-growth environments.
• Experience administering enterprise SaaS: Okta, MDM, Google Workspace, Slack, and modern ticketing tools.

Aufgaben

• Triage and resolve Tier 1–2 incidents, meeting SLAs.
• Provide in-office IT support at Bogotá office (device setup, inventory, network issues).
• Perform root-cause analysis and escalate to Tier 3 when needed.
• Manage IAM across Okta, Google Workspace, Slack; automate onboarding/offboarding.

Kenntnisse

IT Operations

Helpdesk

IAM

Okta

Google Workspace

Slack

Jira Service Management

Freshservice

macOS

Windows

Networking

Asset management

Bilingual EN/ES

Ausbildung

Bachelor’s degree in Information Technology/CS/Systems Engineering

Tools

Okta

Google Workspace

Slack

Jira Service Management

Freshservice

Kandji

Intune

Jamf

Jobbeschreibung

Veho is seeking an IT Operations Engineer to join the Bogotá-based IT team. You will handle Tier 1–2 support, IAM workflows, device lifecycle, and office IT infrastructure in a hybrid setting for remote and onsite users.

You’ll own automation, AI-driven improvements, and end-user self-service docs while maintaining asset records and SOPs, supporting Latin America operations, and contributing to regional projects.