Hybrid Experience Researcher: UX Insights

Kyndryl Inc.; Bogotá; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Kyndryl Inc. in Bogotá invites an Experience Researcher to transform user, data, and market insights into clear strategy and design decisions.

You will balance discovery and validation, working with designers, strategists, and delivery teams to ensure experiences are viable, feasible, and desirable. You will plan and conduct qualitative and quantitative research, translate findings into actionable opportunities, and advocate for user-centered decision making across the delivery lifecycle in a

Formación

• Demonstrated experience conducting experience or UX research and applying findings to influence strategy and design.
• Ability to plan, execute, and synthesize qualitative and quantitative research independently.
• Experience translating complex research findings into clear insights, recommendations, and artifacts.
• Background in UX, behavioral science, social science, or a closely related discipline.
• Experience collaborating within cross functional teams including design, strategy, and delivery roles.
• Working knowledge of research methods such as interviews, usability testing, surveys, and concept validation.

Responsabilidades

• Plan and conduct qualitative and quantitative research to understand user needs, behaviors, and pain points
• Translate research findings into clear insights, opportunity areas, and experience principles that guide strategy and design
• Lead iterative validation of concepts, prototypes, and experiences to test assumptions and reduce risk
• Synthesize user, market, data, and competitive inputs into coherent narratives that support decision making
• Collaborate with experience designers, strategists, and technologists to embed research throughout the delivery lifecycle
• Select and apply appropriate research methods, including interviews, usability testing, surveys, and contextual inquiry
• Ensure research outputs are accessible, documented, and reusable across teams
• Advocate for user centered and evidence based decision making in customer engagements and internal initiatives

Conocimientos

UX research

Independent planning

Insight translation

UX/Behavioral science background

Cross-functional collaboration

Research methods

Descripción del empleo

Kyndryl Inc. in Bogotá invites an Experience Researcher to transform user, data, and market insights into clear strategy and design decisions.

You will balance discovery and validation, working with designers, strategists, and delivery teams to ensure experiences are viable, feasible, and desirable. You will plan and conduct qualitative and quantitative research, translate findings into actionable opportunities, and advocate for user-centered decision making across the delivery lifecycle in a