HubSpot Administrator

Circle Logistics, Inc; Bogotá; Remote; COP 287.751.000 - 415.641.000; Vollzeit

Zusammenfassung

HubSpot in Bogotá seeks a CRM Operations Admin to own and improve our enterprise HubSpot portal. You will design data architecture, build workflows, integrate tools, and ensure data quality across the system.

This role focuses on the bigger picture, not ticket-taking, and you will propose improvements before requests reach us. You will work with US-based teams on Eastern Time hours and bring ideas that add value to the portal.

Qualifikationen

• Minimum 1 year hands-on CRM admin experience.
• Understanding of CRM objects, fields, pipelines, and lifecycles.
• Experience building automations: workflows, sequences, or rules.
• Ability to work with Excel/Sheets for data cleanup and imports/exports.
• Experience building CRM reports and dashboards and explaining metrics.
• Basic understanding of APIs and integrations.
• Strong attention to detail and testing before publishing.
• Advanced English, written and spoken; US Eastern Time availability.

Aufgaben

• Design, build, and maintain HubSpot properties across contacts, companies, deals, and custom objects.
• Create and maintain workflows for lead routing, lifecycle stages, lead status, scoring, and data updates.
• Develop integrations between HubSpot and other tools; manage APIs/webhooks.
• Own data quality: deduplication, normalization, imports/exports.
• Build views, lists, and reports surfacing data issues before sales/marketing use.
• Manage user access: roles, seats, permissions; perform regular reviews.

Kenntnisse

CRM administration

Workflow automation

Data quality & deduplication

Reports & dashboards

APIs & integrations

User access management

Attention to detail

English communication

Ausbildung

HubSpot certifications

CRM certifications (Salesforce etc.)

Tools

HubSpot

Zapier

Make

Postman

ZoomInfo

Jobbeschreibung

HubSpot is the system our sales, carrier, and marketing teams run on every day. We are hiring a dedicated CRM Operations Admin whose sole focus is building out, managing, and improving our enterprise HubSpot portal.

This is not a ticket-taking role. We want someone who looks at a request and sees the bigger picture: the duplicate records it might create, the report it might break, or the better process that would make the request unnecessary. You will own the build, keep the data clean, and bring us ideas before we ask for them.

WHAT YOU'LL DO

Properties and Data Architecture

• Design, build, and maintain properties across contacts, companies, deals, and custom objects, including standard, calculated, smart (AI-filled), and conditional properties.
• Set naming conventions, field definitions, and property groups so data stays consistent as the portal grows.

Workflows and Automation

• Build, test, and maintain workflows for lead routing, lifecycle stages, lead status, scoring, notifications, and data updates.
• Use custom code actions (Python) when native workflow actions fall short.
• Audit existing automation on a regular schedule to remove conflicts, redundancies, and workflows that no longer serve a purpose.

Integrations and API

• Build and maintain integrations between HubSpot and the rest of our stack, including data enrichment tools such as ZoomInfo, operational systems, and internal databases.
• Work with HubSpot's APIs and webhooks to move data in and out of the CRM.
• Troubleshoot sync errors, field-mapping issues, and failed jobs, and keep integration documentation current.

Data Enrichment and Management

• Own data quality: deduplication, normalization, imports, exports, and routine cleanup.
• Run enrichment programs that fill gaps in company and contact records, such as industry, company size, revenue, and key contacts.
• Build views, lists, and reports that surface data problems before they affect sales or marketing.

Reporting and Analytics

• Build and maintain reports and dashboards for sales, carrier, and marketing teams, covering pipeline, lead progression, activity, and campaign performance.
• Track CRM health stats such as record completeness, duplicate rates, workflow errors, and user adoption.
• Turn requests from leaders into reports that answer the real question, and explain what the numbers show.
• Make sure the data underneath every dashboard is accurate before it reaches leadership.

User Account Management

• Manage users, teams, seats, roles, and permission sets as people join, change roles, or leave.
• Run regular access reviews and keep security settings aligned with company standards.
• Serve as the first stop for HubSpot questions: troubleshoot issues, train users on new builds, and write simple how-to guides.
• Look for friction in how teams use HubSpot and propose fixes, with the trade-offs explained.
• Stay current on HubSpot releases, including Breeze AI features, and recommend which ones are worth adopting.
• Flag the downstream impact of a change before it ships, not after.

WHAT YOU BRING

Required

• At least 1 year of hands-on experience administering, configuring, or supporting a CRM (HubSpot, Salesforce, Zoho, Microsoft Dynamics, Pipedrive, or similar).
• A working understanding of CRM fundamentals: objects and records, properties or fields, associations, pipelines, and lifecycle stages.
• Experience building or maintaining automation, such as workflows, sequences, or rules.
• Comfort working with data: imports, exports, deduplication, and cleanup in Excel or Google Sheets.
• Experience building CRM reports and dashboards, and explaining what the stats mean.
• A basic understanding of how APIs and integrations connect systems.
• Strong attention to detail and the discipline to test before you publish.
• Advanced English, written and spoken. This role works daily with US-based teams.
• Availability to work US Eastern Time business hours.

Strongly Preferred

• Hands-on HubSpot administration experience, ideally in a Professional or Enterprise portal.
• HubSpot Academy certifications (such as Sales Hub or Marketing Hub Software) or a Salesforce Administrator certification.

Nice to Have

• Experience with REST APIs, webhooks, Postman, or integration platforms such as Zapier, Make, or Workato.
• Experience with smart properties, calculated properties, or conditional property logic in HubSpot.
• Experience with HubSpot's custom report builder, datasets, or attribution reporting.
• Experience with enrichment tools such as ZoomInfo, Apollo, or Breeze Intelligence.
• SQL or general database knowledge.

HOW YOU THINK

Tools can be taught. The mindset is what we are hiring for. You will do well here if you:

• Ask \"why\" before you build, and sometimes find a better solution than the one requested.
• See second-order effects: what a new property, workflow, or integration will do to reports, routing, and data downstream.
• Notice patterns in messy data and trace them back to the root cause.
• Bring ideas forward on your own, with a clear case for why they matter.
• Learn new tools quickly and enjoy figuring things out.
• Explain technical topics in plain language to people who are not technical.