HR Generalist: Drive People, Compliance & Engagement

Fusion CX; Medellín; On-site; COP 42,000,000 - 70,000,000; Full time

Job summary

Fusion CX is seeking an experienced HR Generalist in Medellín, Colombia, to support high-volume HR operations and employee lifecycle processes in a dynamic customer experience environment.

The role partners with leaders across functions to ensure policy compliance, employee relations, onboarding and performance support, while fostering a positive workplace culture and strong engagement initiatives. A Bachelor's degree in a related field and 3+ years of HR Generalist experience are preferred.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• Minimum 3 years of HR Generalist experience in a fast-paced operational environment.
• Experience supporting high-volume teams or shared services operations preferred.
• Strong understanding of HR practices, employee relations, and labor compliance processes.
• Experience in BPO, customer service, or operations-driven industries preferred.
• Proficiency in HR systems and Microsoft Office applications.

Responsibilities

• Support employees and managers across day-to-day HR operations and employee lifecycle processes.
• Manage onboarding, employee relations, disciplinary processes, and offboarding activities.
• Ensure compliance with company policies, labor regulations, and HR best practices.
• Partner with Operations and Recruitment teams to support workforce planning and hiring needs.
• Assist with performance management initiatives and employee development programs.
• Drive employee engagement activities to improve morale, retention, and workplace experience.
• Maintain accurate HR records, tracking attendance, attrition reports, and headcount data.
• Conduct HR policy orientations, training sessions, and compliance awareness activities.
• Address employee concerns, conduct investigations when required, and recommend appropriate resolutions.
• Support continuous improvement initiatives across HR operations and employee experience processes.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multi-priority management

Education

Bachelor's degree in HR

Psychology

Business Administration

Tools

HR systems

Microsoft Office

Job description

Fusion CX is seeking an experienced HR Generalist in Medellín, Colombia, to support high-volume HR operations and employee lifecycle processes in a dynamic customer experience environment.

The role partners with leaders across functions to ensure policy compliance, employee relations, onboarding and performance support, while fostering a positive workplace culture and strong engagement initiatives. A Bachelor's degree in a related field and 3+ years of HR Generalist experience are preferred.