Hotel Manager

Outsite; Bogotá; Presencial; COP 144.000.000 - 216.000.000; Jornada completa

Descripción de la vacante

Outsite Bogotá is seeking a hands-on Hotel Manager to oversee all operational aspects of the new Bogota property, ensuring an outstanding guest experience while driving growth. You’ll manage staff, budgets, vendor relations, and safety standards, and lead the pre-opening and launch efforts with a focus on efficiency and excellence.

You are a proactive hospitality leader with strong judgment, detail orientation, and the ability to thrive in a fast-paced environment.

Formación

• Must have a high level of customer service and a customer-centric disposition.
• Excellent problem-solving and critical-thinking skills.
• Exceptional organizational and multitasking skills.
• Independent and self-reliant; team player.
• Detail oriented with sound judgment in practical matters.
• Relevant experience in hospitality operations and management is required.
• Proficient in communication, both verbal and written.
• Must be fluent in Spanish and English; live in Bogota.

Responsabilidades

• Oversee all operational aspects of Outsite Bogota to maximize efficiency and guest satisfaction.
• Supervise staff schedules, performance reviews, vendor relations, and onboarding.
• Maintain and enforce safety standards, inspections, and maintenance schedules.
• Administer payroll, budgeting, procurement, and monthly revenue/expense reporting.
• Monitor pricing, occupancy, OTA listings, and revenue targets to improve performance.
• Own guest escalations, monitor feedback, and implement corrective actions.
• Support opening of the Bogota property, including hiring and training the opening team.

Conocimientos

Customer service

Problem solving

Organizational skills

Independent

Team player

Attention to detail

Fluent in English

Fluent in Spanish

Communication skills

Punctual

Hospitality operations

Descripción del empleo

The Hotel Manager is responsible for overseeing all operational aspects of Outsite Bogota in a continuing effort to provide an outstanding guest experience while maximizing the brand’s growth.

Location

50 Rooms

Requirements

• Must have a high level of customer service and a customer-centric disposition
• Excellent problem-solving and critical-thinking skills
• Exceptional organizational and multitasking skills
• Independent and self-reliant
• Team player
• Detail oriented
• Relevant experience in hospitality operations and management is required
• Must be proficient in communication, both verbal and written
• Must have a good sense of sound judgment in practical matters
• Must be punctual and reliable
• High hustle quotient, willing to get your hands dirty to move fast and get things done
• Must align with the company’s mission and values
• Must be fluent in both Spanish and English
• Must live in Bogota

Key Responsibilities

A. Operations

Supervising and managing all operational aspects of Outsite Bogota to the highest level of efficiency possible, including but not limited to:

• Overseeing and supervising all staff schedules, management, and operations
• Supervising the overall performance of all departments ad conducting reviews
• Ensuring all processes of the Hotel operate smoothly and performing inspections
• Assisting in the hiring, supervising, and scheduling of vendors
• Assisting in the hiring, onboarding, and training of new staff
• Making and approving purchase orders
• Keeping track of orders and expenses according to budget
• Keeping track of inventory of goods and supplies
• Managing and prioritizing all maintenance needs
• Overseeing that all maintenance issues are resolved in a timely manner
• Keeping track of all routine maintenance is completed as required
• Enforcing required safety and emergency standards for the Hotel, guests, and employees
• Being on-call for emergencies

B. Administration

Executing the administrative aspects of the Hotel:

• Making payments to suppliers and vendors, including bookkeeping and vendor management
• Assisting in the approval and tracking of staff payroll
• Consolidating and bookkeeping of monthly revenue and expenses
• Assisting in financial reporting of profit and loss
• Communicating to accountants all relevant information
• Submitting reports to all corresponding agencies as required
• Submitting monthly occupancy and revenue reports to corresponding tax authorities as required
• Renewing and maintaining licenses and permits as required
• Ensuring compliance in all operational aspects of the Hotel

C. Revenue & Performance

Monitoring key hotel performance metrics:

• Working with the team on pricing, availability, promotions, and inventory strategy
• Identifying opportunities to increase occupancy and revenue
• Monitoring OTA performance and ensuring listings, rates, availability, and content are accurate
• Reviewing booking trends and identifying operational implications
• Working toward established occupancy and revenue targets

D. Guest Experience

Providing an outstanding Outsite guest experience:

• Taking ownership of escalated guest complaints
• Monitoring guest feedback, reviews, ratings, and recurring complaints
• Identifying trends in guest feedback and implementing corrective actions
• Ensuring consistent service standards throughout the property
• Responding to urgent or high-priority guest situations

E. Project Management

Supporting and managing the opening of the new Bogota property from pre-opening through launch:

• Coordinating opening timelines, priorities, and operational deliverables
• Coordinating with contractors, vendors, suppliers, and internal teams to ensure the property is ready for opening
• Overseeing the procurement, delivery, installation, and setup of furniture, equipment, supplies, technology, and other operational needs
• Establishing and testing operational processes, systems, and SOPs before opening
• Assisting with the hiring, onboarding, and training of the opening team
• Conducting pre-opening inspections and identifying and resolving outstanding issues
• Managing opening checklists and ensuring all critical tasks are completed on time
• Identifying potential operational risks before opening and proactively addressing them
• Supporting a smooth transition from the opening project into day-to-day hotel operations

Who You Are

You are a hands-on hospitality leader who takes ownership, thrives in a fast-paced environment, and genuinely cares about creating an exceptional guest experience. You are organized, proactive, resourceful, and comfortable stepping in wherever needed. You have strong judgment, attention to detail, and a natural ability to set expectations and hold people accountable. You lead by example, enjoy solving problems, and follow through to get things done. You understand the connection between operational excellence, guest satisfaction, and financial performance, and are always looking for ways to improve.

Why Outsite

Outsite is building a different kind of hospitality experience; one designed around community and connection. This is an opportunity to join Outsite at an exciting moment as we launch a new property in Bogota. You’ll play a key role in opening the hotel, building the team and operations from the ground up, and setting the standards for an exceptional guest experience.