Help Desk Agent - Entry-Level IT Support

Unisys; Cundinamarca; Presencial; COP 15.000.000 - 25.000.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Service Desk supporter in Colombia to handle first-line user issues under guidance, guiding users to restore functionality and coordinating software installations.

You will troubleshoot hardware, software and connectivity via remote tools, escalate when needed, and ensure tickets close while keeping users informed. The role emphasizes adherence to policies and contributing to the knowledge base; growth opportunities exist.

Formación

• High School diploma or GED is required.
• Typically less than 1 year of experience in the area.

Responsabilidades

• Assist with first line user support and guide users to restore functionality.
• Troubleshoot hardware, software, and connectivity issues using remote access tools.
• Escalate complex issues to higher resolver teams.
• Coordinate and fulfill end-user service requests including software installation.
• Ensure tickets are closed and users are updated on status.
• Follow Service Desk and security policies; contribute to the knowledge base.
• Support SLAs and assist with special projects.

Conocimientos

First line support

Troubleshooting

Remote access tools

Escalation

Service requests coordination

SLA adherence

Educación

High School diploma or GED

Herramientas

Remote access tools

Descripción del empleo

Unisys is seeking a Service Desk supporter in Colombia to handle first-line user issues under guidance, guiding users to restore functionality and coordinating software installations.

You will troubleshoot hardware, software and connectivity via remote tools, escalate when needed, and ensure tickets close while keeping users informed. The role emphasizes adherence to policies and contributing to the knowledge base; growth opportunities exist.