Healthcare Virtual Assistant (Latin America)

Wing Assistant; Colombia; Presencial; COP 30.470.712 - 38.596.235; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

Fun work environment

Holiday & overtime pay

Descripción de la vacante

A healthcare support company is seeking a Healthcare Virtual Assistant to join their team remotely in Colombia. This role involves managing patient information, appointments, and insurance claims while ensuring HIPAA compliance. Candidates should have a Bachelor's degree in a medical-related field and at least one year of experience in a similar role. The position offers competitive salary packages based on experience, along with performance incentives and opportunities for career growth. Work hours align with US standards, accommodating 20-40 hours weekly.

Formación

• At least 1-year experience as a Medical Virtual Assistant.
• Solid understanding of medical terminologies and practices.
• Ability to troubleshoot common technical issues.

Responsabilidades

• Manage appointment bookings, cancellations, and rescheduling.
• Assist with processing insurance claims.
• Ensure HIPAA compliance and maintain patient confidentiality.

Conocimientos

Excellent English communication skills

Understanding of healthcare privacy regulations

Solid organizational and time management skills

Proficient in EHR/EMR systems

Strong interpersonal skills

Tech savvy

Educación

Bachelor's degree in medical or pharmaceutical-related fields

Herramientas

EHR/EMR systems

USB headset with noise cancellation

Working webcam

Descripción del empleo

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Overview

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. And we’re looking for a Healthcare Virtual Assistant to start immediately!

Responsibilities

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
• Assist in analyzing healthcare data, preparing reports, and maintaining records
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
• Ad hoc tasks

Qualifications

• Bachelor’s degree in medical fields or the pharmaceutical-related industry
• At least 1-year experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal (at least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational and time management skills with keen attention to detail
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and VoIP

Technical Requirements

• USB headset with noise cancellation feature
• Working webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet service speed: at least 25 Mbps wired connection
• Backup Internet service speed: at least 10 Mbps

Benefits

• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% work-from-home
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
• Holiday & overtime pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package (with HMO)

• Entry Level (1-3 years of experience): Up to $750
• Intermediate Level (3-5 years of experience): Up to $850
• Expert Level (5+ years of experience): Up to $950

Notes

• Only qualified candidates will be invited to take the assessment and scheduled for an interview
• We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

$750-$950 USD/month